Head of Service

Requirements

• Degree in engineering discipline (Industrial, Chemical, Mechanical, etc. - this is not a software position)
• 10+ years experience in O&M or asset management in energy or industrial environments
• Strong leadership and team building skills
• Ability to thrive with intellectual challenges and in dealing with ambiguity
• Excellent communication and negotiation skills
• Quick learner with strong analytical and problem-solving skills
• Entrepreneurial, self-motivated and able to independently drive projects
• Enthusiasm for and experience providing excellent customer service
• Proven experience prioritizing and resolving time-critical operational issues
• Flexibility to work across multiple time zones and travel internationally as required
• Passion for safety and environmental stewardship
• Fluent in English (written and spoken); other languages a plus
• Valid driver's license

Benefits

Additional Information

Rondo is accelerating industry's transition to lower-cost, zero-carbon heat and power. Our Rondo Heat Batteries turn low-cost renewable electricity into continuous, high-temperature heat and power, enabling industrial facilities to replace fossil-fired boilers without costly process changes. The result is lower-cost, zero-carbon industrial energy delivered safely, reliably, and at 98% efficiency. Rondo is commercially deployed and rapidly scaling, today. Backed by world-class industrial leaders and investors - including Breakthrough Energy, Energy Impact Partners, Rio Tinto, Aramco, SABIC, SCG, TITAN, Microsoft, H&M, and John Doerr - Rondo is building the next generation of industrial energy infrastructure at global scale. We are looking for an experienced, customer-centric Head of Service to join our team and help repower industrial heat at scale. This role will have a significant impact in ensuring customer satisfaction in the commissioning and operations of the Rondo Heat Batteries supplied to our industrial clients, as well as identifying opportunities for product improvement and potential new market niches. What You Will Do (key responsibilities for this role include but are not limited to): Asset performance Ensure assets meet availability reliability, and contractual guarantees. Drive continuous improvement in uptime and cost efficiency across deployed assets. Document lessons learned and provide input into product design, commercial structuring and project delivery. Commissioning & handover Establish and own commissioning strategy, standards, and acceptance criteria in close coordination with the product design team. Lead the transition from project delivery into operations, ensuring clean technical and commercial handover. Ensure operational readiness prior to asset handover, including procedures, tooling, spares, and documentation. Operations & maintenance Define and scale Rondo's operations and maintenance model and LTSA offering - including different levels of services and guarantees -. Formulate, implement and oversee predictive, preventive and corrective maintenance strategies, reliability programs, and asset health monitoring. Specify in-house vs partner-based execution depending on project structure and geography. Organizational leadership & Strategy Build and lead a multi-disciplinary services organization, including Commissioning and Maintenance. Develop operational manuals, processes, and performance metrics. Define Rondo's long-term asset operations strategy. Standardize processes, tooling, and data systems to enable repeatable, high-quality operations. Commercial & customer accountability Own elements of LTSAs, including availability guarantees, and service obligations. Act as senior operational interface with all project stakeholders (customers, contractors, financiers, etc.). Support commercial teams on O&M costing, risk assessment, and service scope definition for new projects.

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