Head of Product Delivery and Operations

About the role

The role will lead and develop a high-performing, multi-disciplinary team in Vietnam that delivers technology transformation, data governance, product compliance, and change support across NAB's Financial Crime Transformation function. Responsible for embedding a culture of accountability, continuous improvement, and service reliability - ensuring Financial Crime platforms remain operationally sound, regulatory obligations are met, and incremental change is delivered effectively. Operating as the senior leader for the Vietnam function, the role bridges offshore delivery capability with Australian-based product, and domain delivery teams - providing stable, scalable, and high-quality support across five functional chapters. MAIN RESPONSIBILITIES: Lead and develop five chapters: Data Risk Management, Business Analysis, Product Chapter, PMO, and Product Monitoring, setting clear performance expectations and fostering a culture of quality and continuous improvement Manage the triage, impact assessment, communication, and resolution of data quality incidents, ensuring appropriate governance, escalation, and stakeholder notification Ensure Financial Crime products maintain ongoing compliance with regulatory obligations, design standards, and agreed operational parameters Provide product support partnering with Australian and India-based product teams to plan, test, and deliver high-quality incremental change Ensure the BA chapter delivers structured requirements, well-formed user stories, and adequate test coverage across all change activities Monitor and report on Financial Crime product performance and AI model health, translating data into clear insights and risk signals Represent the Vietnam team in governance forums and performance reviews with Australian leadership, providing transparent reporting on team output and service levels Partner with Australian product, risk, and operations leads to align Vietnam team priorities with broader transformation objectives YOUR SKILLS & EXPERIENCE 8+ years in financial services, transformation, technology operations, or risk management roles Demonstrated experience managing data quality, data governance, or data controls functions Proven track record leading cross-functional teams in delivery or operational environments Experience with product management, business analysis, or change delivery in regulated industries Strong understanding of financial crime domains (AML/CTF, Sanctions) preferred Familiarity with AI/ML model monitoring or analytics functions advantageous Offshore leadership or global/distributed delivery experience preferred Tertiary qualification in Business, Technology, or related discipline ESSENTIAL CAPABILITIES Leadership - Proven ability to build, develop, and retain high-performing teams across geographically dispersed, multi-functional teams and maintains high-quality service delivery across complex operational environments. Data Governance & Incident Management - Deep understanding of data controls, data quality frameworks, data lineage, and end-to-end incident triage, impact assessment, and resolution. Product & Compliance Mindset - Ensures Financial Crime product operations align with regulatory obligations and product design intent; proactive in identifying and escalating compliance risks. Stakeholder Engagement - Effective communicator able to engage Australian-based product owners, risk partners, and senior leadership with clarity and credibility. Commercial Awareness - Understands program finances, resource management, and value-for-money principles across a multi-chapter operating model. THE BENEFITS AND PERKS 1. Attractive compensation and benefit package 2. Exciting career and development opportunities 3. Professional and engaging working environment Hybrid working model and excellent work-life balance Well-equipped & modern Agile office Special programs to improve your physical and mental health A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process. If this excites you, let's have a chat over a cup of coffee! It's more than just a career at NAB! We believe in people with people and dreams, and we want you to ac

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