Customer Support Agent

About the role

We're looking for a passionate and customer-focused Customer Support Agent to join a fast-paced, global Customer Experience team. In this role, you'll deliver a world-class service across multiple channels including email, social media, and web chat - ensuring every interaction feels personal, insightful, and aligned with the brand experience. Operating in a 24/7 environment, you'll be part of a dynamic team that puts the customer at the heart of everything. You'll play a key role in building trust, loyalty, and long-term relationships with a highly engaged and digitally savvy customer base. The salary for this position is £26,780 per annum

Responsibilities

• Managing customer interactions end-to-end, ensuring a timely and effective resolution for every query
• Delivering exceptional service across email, live chat, and social media channels
• Acting as the voice of the customer - providing feedback and identifying areas for improvement
• Making confident, customer-first decisions while balancing business impact
• Proactively identifying opportunities to exceed expectations and delight customers
• Building strong product knowledge to educate and guide customers effectively
• Following up on customer queries to ensure complete satisfaction
• Collaborating with internal teams to resolve complex issues
• Reporting trends and insights to leadership to support continuous improvement
• Supporting colleagues and contributing to a collaborative, high-performing team environment
• Working flexible shifts, including evenings, weekends, and holidays as part of a 24/7 operation

Requirements

• Essential Criteria:
• 1-3 years' experience in a customer service or customer-facing role
• Proven ability to deliver high-quality service in a fast-paced environment
• Excellent communication skills, with the ability to build rapport and trust
• Strong problem-solving skills and the ability to think independently
• Comfortable working in a fully digital environment across multiple systems
• Experience managing customer queries via online channels (e.g., chat, email, social media)
• Ability to prioritise workload, manage time effectively, and stay organised
• Flexibility to work rotating shifts, including evenings and weekends
• A proactive mindset with a passion for helping customers and improving service
• Ability to adapt to change and thrive in a rapidly evolving environment
• Experience working independently while maintaining strong team collaboration
• High level of professionalism, emotional intelligence, and resilience
• CLOSING DATE:
• Friday 19th June 2026 @ 12:00pm
• All successful candidates must be available to attend a 2.5 hour assessment centre on the 1st July along with being available to start with us on the 3rd August 2026.
• LOCATION:
• Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK.
• BELONGING AT GYMSHARK.
• ABOUT US.
• THE PERKS.
• Standard benefits include:
• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday, additional day for your birthday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme - including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Life Assurance
• Office location specific benefits include (IQ):
• Gym Membership to The Lifting Club (LC)
• Onsite lunch provision & coffee bars
• EV charge points available
• Office location specific benefits include (LDN):
• Funded multi-site fitness membership
• Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to ame

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at gymshark? Share your experience