Tailor-Made / Cruise Specialist

Responsibilities

• To develop and maintain loyal customer relationships.
• Provide all customers with exemplary customer service
• Quote and book the right cruise package to meet customers' needs.
• Complete and attend training as and when required to ensure knowledge and skills are kept current.
• Work towards and hit monthly KPI's.
• Qualifications, Experience, Skills & Attributes Cruise sales experience.
• Cruising knowledge/experience.
• Experience in dealing with all cruise line systems and the ability to recommend products depending on the customer's needs or wants.
• Effective communication skills - Email and phone communication specifically.
• Salary, Benefits, Hours, & Location
• Benefits -
• Uncapped commission structure.
• 20 days holiday
• Retail Discount Platform
• Salary Sacrifice schemes for Pension, Cycle2 Work, Car Leasing & Holiday Buy Back
• EAP & well-being platform support
• Annual 2-night X'mas Conference
• Fam Trips and Ship Visits
• Hours - full-time with min 37.5 hours per week - Either flexible rota or a set rota
• Location - Home-based

Additional Information

Company Overview We are one of the UK's leading independent cruise online travel agents (OTA) having been in business for 40 years & experienced notable growth over the last 18 months as the travel sector re-emerged from the pandemic. You'll find a dynamic, collaborative, supportive & flexible culture that prioritises the importance of people's well-being, happiness & development. The Company has 200 employees with a hybrid model of working from home & in the Redditch (Worcs) head office & looking to strengthen the team in many areas to help support growth plans. Dept/Role Overview The Specialist Cruise Consultant role is fast-paced. No day is the same, with unlimited leads from a retail cruise to a bigger dynamic package specific to that customer. We pride ourselves on exemplary service, allowing us to develop and maintain a huge customer database. Our people are our biggest asset and their love and knowledge of cruise is essential.

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