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Technical Support Specialist

External
servicetitan logoServicetitan · Yerevan, Armenia
Full-timeOn-site2w ago
LeadershipMoveQuickBooks
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Responsibilities

  • Address client issues through troubleshooting, training, and direct support.
  • Conduct initial troubleshooting for ServiceTitan, Aspire, and FieldRoute platforms, identifying root causes, replicating issues, and documenting scenarios clearly.
  • Develop into a product expert, crafting innovative solutions and workflows that cater to customer requirements.
  • Advocate for product enhancements by submitting bug reports to developers and overseeing their resolution.
  • Communicate customer feedback and concerns to internal teams to champion their needs.
  • The earliest start of the shift is 3pm, and the latest shift finishes at 3am AMT. Shifts are decided based on business needs, so candidates must be flexible to shift changes. Please note that during your probation period, your schedule will be Mon-Fri, starting 3pm-4pm.

Requirements

  • Exceptional interpersonal skills: empathetic, patient, confident, good-humored, and adept at interacting with diverse personalities.
  • Thrives in a feedback-rich environment and maintains composure in a dynamic, demanding setting.
  • Self-driven and capable of mastering intricate software.
  • Efficient, effective, and resourceful problem-solver with robust critical thinking and troubleshooting abilities.
  • Knowledge of QuickBooks/accounting is a plus
  • Proficiency in English is a must
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  • Be Human With Us:
  • Use of AI Technology:

Benefits

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings' insurance, wellness benefit, office massage, etc.Support for Titans at all stages of life : Parental leave and support, financial planning tools, Employee Assistance Program services, and more.Health insuranceDental insuranceVision insuranceFlexible schedulePerformance bonusParental leave

Additional Information

Ready to be a Titan? We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We work in a collaborative environment to ensure we deliver an exceptional customer experience. We provide solutions that build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong. As a Customer Support Advocate (CSA), you'll have the opportunity to become a subject matter expert on ServiceTitan, Aspire, and FieldRoutes platforms and quickly grow your career in meaningful ways. You'll be part of the team where you'll identify and provide solutions to client challenges in a dynamic and fast-paced environment. You'll be responsible for ensuring that we consistently exceed clients' expectations and anticipate their future needs.

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