Global Technical Manager - Sterilization

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The role is fully remote and reports to the Head of Delivery & Operations Main Purpose of Role Oversee sterilization processes within medical devices and provide technical support related to sterilization across all certification schemes - MDR, MDD, UK MDR, ISO13485, MDSAP, IVDR. Act as line manager and lead the team of MDR Product Assessors-Sterilization. Provide technical advice in relation to sterilization to support all stages of the medical device conformity assessment process Establish competence criteria, update, deliver and maintain appropriate training packages for Product Assessors (sterilization team) as well as sterilization auditors covering all certification schemes related to sterilization within the medical device conformity assessment process. Develop, maintain and implement sterilization QMS documentation related to medical devices conformity assessment process of SGS NB 1639 aligned with best practices (e.g. NBOG's BPG, MDCG guidance documents) and applicable regulatory and accreditation requirements. Manage the development and implementation, including approval process for Product Assessors (sterilization team) and sterilization auditors, new personnel and for on-going monitoring and re-approval of personnel. In addition to above, as member of the Global Operations Leadership Team: Accountable for resource management within the team reporting to the role, including workload planning, capacity monitoring, and proactive identification and resolution of resource gaps - including Hubs and DO resources. Drive team performance against global targets, with full accountability for chargeability, utilisation, productivity, timeliness, assessment quality, and regulatory compliance - including Hubs and DO resources. Lead proactive decision‑making, ensuring operational and technical issues are resolved at the appropriate level with minimal escalations and delays. Act as a primary technical reference point within the area of responsibility, providing clear and consistent guidance to the team, Delivering Offices (DOs), and Hubs, ensuring aligned interpretation of regulatory requirements and internal procedures. Establish a culture of accountability and performance by setting clear expectations, defining individual and team goals, and monitoring delivery against operational and technical objectives. Monitor, analyse, and report team performance, implementing timely corrective actions and providing regular updates to the Head of Operations. Drive continuous improvement by identifying and implementing process efficiencies, capability development initiatives, and best practices within the team. Contribute to business growth, including supporting proposals, client interactions, training, and external engagements as required. Key Accountabilities - Sterilization Maintain a full knowledge and understanding of SGS (Global System and SGS NB 1639) procedures, Best Practices Guides, MDCG Guidance Documents and external approval criteria to allow efficient and effective technical reviews. Ensure full compliance with the Company's Code of Integrity, Secrecy and Non-Disclosure Agreement and act in accordance with SGS policies, procedures and processes. Ensure regulatory compliance of medical device technical documentation assessments under applicable regulations and schemes Be a point of contact regarding queries relevant to sterilisation and support CE marking activities carried out by SGS, including support of clients' complaints, support of delivering offices. Provide training, and qualification support in relation to sterilization across the SGS NB 1639 conformity assessment process, including recruitment, assessment, approval, and ongoing capability. Initiate and support process improvements activities as needed. Develop external training packages for clients by providing regulatory advice and guidance within the scope of notified body. Undertake personal professional development and ensure appropriate training records and personal logs are updated to maintain relevant knowledge. At all times adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company's policies and procedures. Oversee competence management activities, including the authorization of codes(qualification), monitoring, and reapproval of personnel Monitor team KPIs (chargeability, utilization, productivity, timeliness, assessment quality) and support corrective actions when required. Perform an annual appraisal for existing team members and an appraisal after three (3) and six (6) months for new team members. Implementation of the performance management and disciplinary process as required. Support the achievement of medical devices operational and financial targets. In addition to that as member of the Global Operations Leadership Team additional responsibilities as below: Act as the senior technical authority for the assigned scope, ensuring consistent interpretation an

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