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Deputy Manager - Full Time - Bolton

External
H&T Pawnbrokers logoH&t Pawnbrokers · Bl11ne
£30K/yrFull-timeOn-site1mo ago30+ days old, may be filled
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About the role

As a Deputy Store Manager, you'll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You'll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You'll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.

Responsibilities

  • Support and motivate colleagues to achieve store goals and deliver outstanding service
  • Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care
  • Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation
  • Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
  • Drive performance and support the team in achieving key financial targets
  • Collaborate with the wider area team, sharing insights and best practices to support overall business success
  • Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption
  • Click here to view the full Job Description.
  • DEPUTY STORE MANAGER JOB DESCRIPTION
  • Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T.
  • A DAY IN THE LIFE OF A H&T STORE

Requirements

  • Passion for high standards and delivering exceptional customer and team experiences
  • Excellent verbal and written communication skills
  • A strong desire to lead, support, and develop others
  • A customer-first mindset with a proactive attitude
  • Previous supervisory or management experience in a financial services or customer-facing role
  • Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

Benefits

At H&T, we're proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you'll receive full training and ongoing development to support your growth, with clear pathways for career progression.We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:30 days of holiday (including bank holidays), rising to 33 days with length of serviceFlexibility to buy or sell holiday days to suit your lifestyleAccess to a private healthcare planCycle to work scheme and season ticket loansPreferential currency exchange ratesGenerous staff discounts - up to 25% off jewellery and high-end watchesIncentive schemes to reward your achievementsExclusive discounts at leading retailers via our employee perks portalReady to lead with purpose and make a difference?Apply now and become part of a company that values people, passion, and potential.

Additional Information

Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community? Join H&T as a Deputy Store Manager and help shape the future of our store. At H&T, you'll join a passionate team working together at the UK's leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague. ?? Starting Salary: £29,750.00 ?? Location: Bolton ?? Job Type: Full Time 37.5 Hours Flexibility: Full flexibility from Monday to Sunday is required. The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs

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