Quality Assurance Team Lead

Responsibilities

• Leadership: Lead by example and drive a customer focused and proactive risk & compliance management mindset across your team and the wider organisation. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.
• Required:
• Professional experience: 3+ years proven experience in leading, coaching, and managing the performance of a technical or analytical team (5 to 20 employees) in a relevant QA domain, driving operational excellence.
• Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations.
• Delivery: Proven project management skills to deliver a portfolio of projects and reviews on time and to a high standard. Ability to analyse and drive action to improve the team's metrics.
• Self-development: Is committed to continuing to learn and develop leadership skills and deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies.
• Functional skills:
• Risk

Benefits

Additional Information

Join Wise's Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you'll provide independent, expert assurance over how work is done-spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You'll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You'll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality-while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. We are looking for candidates with extensive experience in AML Investigation, SAR Reporting, Fraud, Sanctions or KYC (EDD/CDD).

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