Telesales Executive
External
Talent Truimph Rk · Noida, India₹14K–₹17K/yrFull-timeOn-site1w ago
CRM
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Responsibilities
- Handle inbound/outbound customer calls professionally
- Respond to customer queries via chat, email, or support tickets
- Resolve complaints and provide accurate solutions on time
- Maintain customer records and update CRM/tools
- Follow up with customers when required
- Meet quality, productivity, and customer satisfaction targets
Requirements
- Good communication skills in English and Hindi
- Basic computer knowledge and typing skills
- Ability to handle voice and non-voice interactions
- Problem-solving and customer-handling skills
- Prior customer support/BPO experience is a plus
- Shift: Rotational shifts (if applicable)
Additional Information
Customer Support Blended Process | Job Description We are looking for a Customer Support Executive for a blended process role. The role involves handling both voice calls and non-voice support such as email, chat, or ticket management. The candidate will assist customers by resolving queries, providing product/service information, and ensuring a smooth customer experience.
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