CRM Project Manager Strategist

About the role

The CRM Project Manager owns the global newsletter strategy and execution across all active Secret Media Network cities. This role is responsible for defining content strategy, coordinating delivery, and optimizing performance for all newsletters, ensuring they are editorially relevant, operationally scalable, and commercially effective. You will ensure newsletters consistently deliver high-quality content while integrating branded and partner-led placements in a seamless, audience-first way. This role combines content planning, automation, performance analysis, and stakeholder coordination to grow engagement, retention, and monetization through CRM channels.

Responsibilities

• Define and own the newsletter content strategy across all active cities and markets.
• Establish editorial frameworks, formats, and best practices to ensure consistency and scalability across newsletters.
• Work closely with local and global editorial teams to ensure timely inclusion of relevant, high-performing content.
• Build and maintain newsletter calendars aligned with editorial priorities, events, and seasonal moments.
• Act as the central point of contact for all newsletter-related initiatives across editorial and branded content teams.
• Coordinate with branded and commercial teams to ensure branded content and partnerships are integrated smoothly and on schedule.
• Align newsletter placements with marketing and Originals launches to maximize visibility and performance.
• Ensure all stakeholders are aligned on deadlines, formats, and expectations.
• Create, manage, and optimize automated email flows and triggers.
• Ensure CRM initiatives support user lifecycle goals such as acquisition, engagement, retention, and reactivation.
• Collaborate with technical and data teams to implement scalable CRM processes and automation.
• Maintain a clear structure for segmentation, targeting, and personalization across markets.
• Track and analyze newsletter KPIs including open rates, click-through rates, engagement, retention, and revenue contribution.
• Build and maintain regular performance reports and dashboards.
• Use insights and data to continuously optimize subject lines, formats, content mix, and send strategies.
• Share learnings and recommendations with editorial and branded teams.
• Ensure newsletters effectively support business goals, including sponsored placements, partner features, and branded storytelling.
• Balance editorial value and monetization to maintain audience trust and long-term engagement.
• Establish and document CRM workflows, guidelines, and best practices.
• Ensure newsletters follow brand voice, editorial standards, and data privacy regulations.
• Manage project timelines using internal tools, ensuring delivery across multiple cities and stakeholders.
• Identify opportunities to improve efficiency through tooling, automation, and AI-driven processes.

Requirements

• 3+ years of experience in CRM, email marketing, newsletter management, or lifecycle marketing within a media, agency, or digital brand environment.
• Deep understanding of the newsletter ecosystem, including content strategy, deliver

Additional Information

Hey there! We're Fever , the world's leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let's discuss this role and what you will do to help achieve Fever's mission. Meet The Team Secret Media Network (SMN) is Fever's global lifestyle publisher and one of the most engaging entertainment media brands in the world. With 100+ hyper-local city guides , including Secret NYC , Secret London , and more. We create relevant, inspiring content that helps people discover the best experiences in their cities . Each week, our content reaches over 100 million people worldwide through websites and social media channels . We provide authentic visibility for commercial partners while building vibrant, engaged communities . Our mission: to become the most trusted guide and entry point to the Fever marketplace. Join us if you want to inspire millions , build vibrant communities , and create the trusted local guides that define how people discover their cities .

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