Hospitality/Office Services Supervisor - Mon-Fri - 7:30am-4:30 pm
External
Wlt · Santa Monica, CA$69K–$70K/yrContractOn-site3w ago
ExcelProcess Improvement
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Benefits
Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental LeaveShort-term & Long-term DisabilityHealthcare & Dependent Care Flexible Spending AccountsDomestic Partner CoverageCommuter BenefitsLegal AssistanceEmployee Assistance Program (EAP)Additional Employee Perks and DiscountsJob Duties:Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employeesManage relationships with clients by ensuring a high level of customer satisfactionEstablish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performanceDrive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the clientEnsure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessaryEngage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and developmentManage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordinglyCreate and distribute monthly invoice, ensuring it meets contractual requirementsCreate and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-makingSolicit feedback from clients (client outreach) regularlyFoster cross-training and a sense of team work to optimize client service deliveryEducate clients regarding Williams Lea services already providing and those available through strong sense of the client's business and the impact our services may have on their successIdentify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users - escalate opportunities to managerParticipate or lead due diligence, implementation (people, process, technology) for new business within client account; participate as needed on other new client accounts.Be able to lift up-to 50 lbs. on a regular basis.Adhere to Williams Lea policies in addition to client site policiesJob Qualifications :Bachelor's degree or equivalent experience3 or more years' proven experience in a customer service environment, legal or financial services industries preferred3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroomUnderstanding of USPS regulationsUnderstanding of reprographics equipment and usageIntermediate Microsoft Office Word and Excel skillsBasic Microsoft PowerPoint skillsPrior experience managing vendors preferredBasic P&L understanding a plusDemonstrated experience prioritizing competing priorities under tight deadlinesExceptional communication skills, both written and verbalGood attention to detailWho we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression,Health insuranceDental insuranceVision insurance401(k)Paid time offFlexible scheduleParental leave
Additional Information
Williams Lea is hiring for a Hospitality/Office Services Supervisor for our Santa Monica office to work Monday to Friday, 7:30 am to 4:30 pm! Pay : $68,640 - $70,000/salary
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