Program Manager, THIS WAY UP

About the role

At St Vincent's, we believe mental healthcare should be accessible, evidence- based and available when people need it most. Through THIS WAY UP , Australia's leading digital mental health service, we're transforming access to care - supporting people across Australia and beyond with proven programs for anxiety, depression, insomnia, chronic pain and wellbeing. Backed by world-class research and designed for real-world impact, THIS WAY UP empowers people with practical tools to improve their mental health - wherever they are, whenever they need support. Developed by the Clinical Research Unit for Anxiety and Depression ( CRUfAD ) - a partnership between St Vincent's Hospital Sydney and UNSW - the platform sits at the forefront of digital mental healthcare. With national and growing international reach, THIS WAY UP is shaping the future of accessible care, supporting initiatives like the Medicare Mental Health Check-In . W e are seeking an experienced Program Manager to support the strategic direction, lead operations and drive ongoing innovation across this high-impact service. This is a unique and visible leadership opportunity to help shape the future of digital mental health, enable sustainable growth, and improve outcomes for thousands of people accessing care. As Program Manager, you will play a key leadership role in ensuring the effective, safe and scalable delivery of one of Australia's leading digital mental health platforms. Working closely with the Director, THIS WAY UP, you will translate strategic priorities, funding commitments and clinical governance requirements into a robust and sustainable operating model that underpins consistent, high-quality and equitable service delivery. Operating at the intersection of clinical care, research, product and technology, you will drive operational excellence while ensuring the service remains responsive to evolving demand, user needs and opportunities for innovation. This is a highly collaborative role, partnering with clinicians, researchers, product and digital teams, and external stakeholders - including government, Primary Health Networks and service providers - to strengthen service performance, expand reach and support the continued evolution of THIS WAY UP.

Responsibilities

• Lead day-to-day program operations for THIS WAY UP, ensuring safe, reliable and user-centred digital mental health service delivery
• Translate strategy and funding priorities into operational plans, KPIs and scalable delivery models
• Establish and maintain strong governance, processes and reporting frameworks to support a high-quality, compliant and sustainable service
• Oversee program performance through data-driven insights across service demand, engagement, outcomes and operational efficiency
• Ensure operational readiness and effective change management for new programs , enhancements and service delivery models
• Coordinate delivery across multidisciplinary teams spanning clinical, research, product, technology and engagement
• Work closely with clinical leadership to maintain evidence-based practice, quality assurance and clinical safety frameworks
• Collaborate with product and technology teams to continuously improve platform experience, accessibility and outcomes
• Drive program growth and adoption through stakeholder engagement across government, primary care and community sectors
• Foster a connected, high-performing and purpose-driven team environment, supporting capability development and wellbeing
• Oversee program budgets, resources and priorities, ensuring efficient and sustainable delivery
• Provide high-quality reporting, insights and recommendations to the Director, executive stakeholders, funders and partners
• Support funding, grant and partnership initiatives to enable ongoing growth and innovation
• Build and maintain strategic relationships across the mental health, research and digital health ecosystem
• Ensure compliance with clinical, digital health, privacy and regulatory requirements
• Champion co-design and user-centred approaches, ensuring services meet the needs of diverse populations
• About You
• You are equally comfortable setting direction and delivering outcomes - bringing sound judgement, curiosity and adaptability. You navigate competing priorities with confidence and foster collaboration across multidisciplinary teams.
• Key Experience & Capability
• Experience leading complex programs, services or operations in mental health, digital health, healthcare, research or government

Benefits

Additional Information

Job Description: Location: Obrien Centre, St Vincent Hospital Sydney Employment type: Permanent Full-time Remuneration: Health Service Manager Level 4

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