Customer Service Advisor - 9-month Fixed Term Contract

Responsibilities

• Process sales orders and service work orders accurately and within agreed timelines using internal systems
• Manage the shared inbox and respond to customer and internal enquiries with clear and timely communication
• Handle incoming calls relating to orders, pricing, product queries, and service requests
• Maintain and update customer records while ensuring data accuracy across systems
• Collaborate with supply chain, warehouse, and depot teams to ensure smooth order fulfilment
• Coordinate returns, loan equipment requests, and related documentation and logistics
• Resolve customer concerns professionally, including managing complaints and escalating where required
• Support internal teams by routing enquiries and maintaining strong working relationships across functions
• Preferred Requirements:
• Experience in a customer service environment, ideally with order processing or service coordination
• Confident in handling customer queries and resolving concerns in a calm and structured way
• Strong attention to detail with the ability to manage and process high volumes of data
• Comfortable using systems such as Microsoft Outlook, Excel, and CRM tools
• Clear communicator who can build positive relationships across teams and with customers
• Organised and proactive, able to prioritise tasks and manage time effectively
• Salary range for the role: £26 500 - £27 500 + benefits
• Click on apply if this sounds like you!
• BD is proud to be certified as a Top Employer 2026 in United Kingdom , reflecting our commitment to creating an exceptional working environment
• Why Join Us?
• We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
• To learn more about BD visit https://bd.com/careers .
• Required Skills
• Optional Skills
• .
• Primary Work Location
• GBR Winnersh - Eskdale Road
• Additional Locations
• Work Shift
• Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
• Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rat

Additional Information

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description As a Customer Service Advisor - 9-month Fixed Term Contract you will join the Customer Service team within the MMS Business Unit, where you will support customers and internal teams by managing sales orders, service work orders, and enquiries. This role plays a key part in delivering a reliable and efficient service experience, helping to build trust and long-lasting relationships with customers while ensuring operational accuracy and timely delivery.

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