Field Service Technician

Benefits

Additional Information

Duties and Responsibilities: - Being the first point of contact according to defined service levels and operating hours. - Provide local 1st line support to Global Blues customers (merchants). All contacts (i.e. incidents, requests...) must be logged in an accurate and timely way as per defined Merchant Services processes. - Operate the Issue Tracking System and the related processes including communication and escalation structures. - Doing field service to solve or escalate all incidents and requests in a predefined, accurate and timely way. - Install, Maintain, Deinstall, Change of Global Blue Issuing Solutions according to Merchant Services processes and procedures. - In coordination with the sales team, provide training and after sales support related to the Issuing Solutions (onsite, or by phone). - Maintain, operate and keep the local inventory accurate and provide inventory access/reports to Global Blues Merchant Solutions team. - Costs to be in line with budget. Skills and education: - IT or Technology education. - 2 - 5 years' experience in a similar position. - Technical background as IT Service Desk or Technical Support (First Level); - Understanding of Pc, Operating Systems, Networks and Point-of-sale related technology and transactional systems. - Familiar with Ticketing Systems. - Experienced on Payment Systems/Solutions is a plus; - Proven understanding of customers' needs and able to provide solutions or escalate issues. - Strong customer service orientation. - Independent and self-motivating personality, able to work under remote management. - Strong resolution orientation, interpersonal, communication and organization skills. - Ability to work in team and present ideas clearly and concisely. - Good English language skills (oral & written)

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