Project Manager - Customer Delivery Santiago
External
Flsmidth · Santiago, ChilePrepare for this interview
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Responsibilities
- Project & Scope Management
- Develop and execute detailed project plans (schedule, resources, quality, sourcing, risk)
- Ensure full compliance with contractual requirements (RFI's, TQ's, NCR's)
- Identify critical paths, milestones, and execution priorities
- Risk, Contract & Change Management
- Proactively identify and mitigate risks and opportunities
- Lead change order processes and ensure alignment with clients
- Manage NCR/CAR processes through Intelex in collaboration with Quality teams
- Financial & Commercial Management
- Own project cost, revenue, and cash flow performance
- Ensure accurate forecasting, invoicing, and margin protection
- Maintain or improve contribution margin vs. as-sold baseline
- Stakeholder & Customer Management
- Drive collaboration across Supply Chain, Engineering, Sales, and Product teams
- Maintain strong communication with customers and internal stakeholders
- Lead project reviews, reporting, and lessons learned
- KPIs & Success Metrics
- Revenue achievement vs. plan
- Contribution margin vs. as sold
- DIFOT (Delivery in Full, On Time)
- Claims and execution performance
- On-time invoicing & collections
- Customer satisfaction
- Qualifications & Experience
- Bachelor's Degree in Engineering
- +10 years' experience in a similar role within mining or heavy industry project environments
- Strong background in project execution, contract management, and customer-facing roles
- Advanced English (written and spoken)
- Proven experience in:
- Project management principles
- Contract negotiation & claims management
- Risk management
- Project financials and accounting
- Behavioural Skills
- Strong problem-solving and decision-making
- High ownership and accountability mindset
- Proactive, self-driven, and results-oriented
- Leadership and team collaboration skills
- Ability to manage conflict and stakeholder expectations effectively
Benefits
Additional Information
Own the Outcome and have full accountability for delivery, financial performance, and customer success High Visibility and work directly with key mining clients and global stakeholders Commercial Impact and drive revenue, margins, and cash flow in a critical business-facing role At FLS, we are committed to driving productivity and sustainability in the global mining industry. Through cutting-edge engineering, advanced technology, and deep industry expertise, we partner with our customers to optimize performance, reduce environmental impact, and deliver long-term value. Joining FLS means being part of a global team shaping the future of mining... Safely, Responsibly, and Innovatively. Department Overview Products Business Line | Customer Delivery | Customer Delivery Andes This role sits at the heart of our execution engine, ensuring seamless delivery of complex product and integration projects across the Andes region. This position is based in Santiago, Chile, supporting projects across the Andes region, with additional exposure and collaboration on global projects. You will collaborate cross-functionally with engineering, supply chain, sales, and international teams to deliver excellence to our customers. Role Summary As a Project Manager - Customer Delivery, you will be accountable for managing assigned product and integration projects from handover through execution to warranty closure, ensuring delivery on scope, on time, on budget, and at the highest quality standards. You will act as a commercial and operational leader, driving project performance, managing risk, and building strong customer relationships, directly impacting revenue, profitability, and customer satisfaction.
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