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Legal Resource & Enablement Manager

External
Workday logoWorkday · Costa Rica
Full-timeRemoteToday
ComplianceData AnalysisDocumentationLeadershipRisk Management
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About the role

The mission of Global Legal Services (GLS) within the Legal, Compliance, and Corporate Affairs (LCCA) team is to enhance the Legal organization's support for Workday by focusing on simplicity, speed, scale, and skills, thereby accelerating strategic growth and improving the customer experience. The GLS Center of Excellence (CoE) focuses on developing business strategy for LCCA, leading ground-breaking efforts in process optimization, resourcing, and risk management, and enabling operational efficiencies in technology management and data harmonization. Additionally, this role will support the Compliance & Integrity Team (CIT). CIT's work spans Workday's core pillars of Responsible AI, integrity and ethics, and privacy and data protection. CIT anticipates integrity and compliance challenges rather than simply reacting to them, and believes that proactive risk mitigation speeds up innovation rather than slowing it down-making integrity a true differentiator for Workday. As a Legal Resource & Enablement Manager , you will serve as operational support for the CoE by owning the end-to-end maintenance of legal templates and enablement assets. You will also own learning coordination for CIT and serve as the team's data steward, helping to ensure impact is measurable and learning programs are audit-ready at all times.

Responsibilities

  • Template Enablement for Sales and LCCA: Coordinate and assist in the creation of training materials, FAQs, and playbooks that support new CoE transformation efforts or updated template publications.
  • Content Audits: Proactively review the outputs of legal agents, chatbots, and AI solutions to validate that the AI is providing expected and compliant responses.
  • Knowledge Management: Support the lifecycle of self-service resources (guides, FAQs, and enablement hubs) that help Workmates quickly find answers. Partner with regional teams to adapt content and delivery for various time zones, languages, and local regulatory needs.
  • Data, Metrics & Reporting: Pull, organize, and analyze complex datasets from LMS or project management tools. Develop and maintain dashboards and regular reports that translate raw metrics-such as completion rates and engagement levels-into actionable insights for leadership.
  • Audit & Compliance Readiness: Act as a key liaison for internal and external audit teams. Proactively organize and maintain the "source of truth" documentation required to demonstrate that Workday is meeting its regulatory and internal requirements.
  • About You

Requirements

  • 8+ years of experience in program management, learning coordination, enablement, or a related field.
  • Other Qualifications
  • Legal Technology & Innovation
  • AI & Data Literacy: A proactive interest in AI solutions. Ability to demonstrate how AI can be applied to data analysis and a willingness to contribute to model development and deployment.
  • Process Optimization: Ability to identify, test, and leverage digital tools to streamline legal operations and drive business efficiency

Additional Information

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.


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