Sales Consultant - FULL TIME / PART TIME

Responsibilities

• Customer Sales & Consultation
• -⁠ ⁠Attend to walk-in customers and assigned customer enquiries professionally
• -⁠ ⁠Understand customer needs and recommend suitable products confidently
• -⁠ ⁠Explain product features, pricing, warranties, and installation requirements clearly
• -⁠ ⁠Follow up on customer enquiries and quotations promptly
• -⁠ ⁠Build positive customer relationships through professional consultation and responsive follow-up
• -⁠ ⁠Upsell suitable accessories and complementary solutions where appropriate
• -⁠ ⁠Achieve assigned sales targets and performance expectations
• Sales Coordination & Processing
• -⁠ ⁠Prepare quotations, invoices, and required sales documentation accurately
• -⁠ ⁠Maintain accurate customer records and follow-ups using company systems and communication platforms
• -⁠ ⁠Collect and verify customer information for installation coordination
• -⁠ ⁠Coordinate closely with operations and customer service teams to ensure smooth job handover
• -⁠ ⁠Minimize operational issues caused by incomplete or inaccurate sales information
• After-Sales Support
• -⁠ ⁠Handle customer after-sales enquiries and support requests professionally
• -⁠ ⁠Coordinate with internal teams on warranty claims, servicing arrangements, troubleshooting support, and product guidance
• -⁠ ⁠Follow up on unresolved customer matters to ensure proper resolution
• -⁠ ⁠Escalate sensitive or unresolved cases appropriately when required
• Showroom & Team Support
• -⁠ ⁠Maintain showroom cleanliness and product display presentation
• -⁠ ⁠Support company promotions, campaigns, and approved sales initiatives
• -⁠ ⁠Participate in training, meetings, and internal improvement initiatives
• -⁠ ⁠Keep updated on product knowledge and company processes
• Ideal Candidate Traits
• -⁠ ⁠Comfortable interacting with customers daily in a retail environment
• -⁠ ⁠Able to multitask and stay organized in a fast-paced environment
• -⁠ ⁠Responsive and disciplined in handling customer follow-ups and coordination
• -⁠ ⁠Positive, responsible, and solution-oriented mindset
• -⁠ ⁠Emotionally stable and able to handle customer situations professionally
• -⁠ ⁠Willing to learn product knowledge, systems, and operational processes continuously

Requirements

• -⁠ ⁠Minimum 1 year of sales, retail, or customer service experience preferred
• -⁠ ⁠Strong communication and interpersonal skills
• -⁠ ⁠Customer-oriented mindset with good problem-solving ability
• -⁠ ⁠Comfortable using digital tools, messaging platforms, and basic sales systems
• -⁠ ⁠Able to work independently and as part of a team
• -⁠ ⁠Must be willing to work retail hours, weekends, and public holidays
• -⁠ ⁠Product and system training will be provided
• Working Hours
• -⁠ ⁠Retail working hours: 11:00 AM - 8:00 PM
• -⁠ ⁠Required to work weekends and public holidays based on roster
• Salary Structure
• -⁠ ⁠Basic salary + commission structure with performance-based incentives
• -⁠ ⁠Expected gross monthly salary range: SGD $3,000 - $6,000 (subject to experience and performance)
• -⁠ ⁠Strong performers with good sales and customer handling ability can achieve higher earnings through performance incentives

Additional Information

Sales Consultant Role Overview The Sales Consultant is responsible for guiding customers through the full customer journey - from enquiry and product recommendation to post-sales support and coordination. This role focuses on understanding customer needs, recommending suitable solutions, driving sales conversion, and ensuring customers receive a smooth and professional experience before and after installation. The role plays a key part in customer satisfaction, revenue growth, and long-term brand trust within the company's home access and security solutions business.

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