Operations Supervisor

About the role

Team Global Express is seeking a Supervisor to join our team in Townsville. This is a hands-on leadership role responsible for overseeing the performance, safety, and coordination of our truck drivers, forklift operators, and dockhands across the depot. This is a FT Permanent role, Monday to Friday (8am Starts). You will be at the centre of daily operations-ensuring freight moves efficiently from dock to delivery, routes are executed effectively, and teams are supported, engaged, and held accountable to high standards. This role requires a hands-on leader who thrives in a fast-paced transport environment, can make real-time decisions, and is confident managing people, performance, and operational outcomes simultaneously. With a strong focus on safety, service delivery, and team leadership, you'll play a critical role in driving depot performance while fostering a positive and disciplined workplace culture.

Responsibilities

• Lead and supervise a team of truck drivers, forklift operators, and dockhands, ensuring clear direction, accountability, and performance alignment
• Manage the day-to-day execution of PUD operations, including dispatch, route allocation, load planning, and delivery performance
• Oversee inbound and outbound freight handling, ensuring accuracy, efficiency, and compliance with operational procedures
• Actively monitor driver and handler productivity, addressing performance gaps through coaching, support, and corrective action where required
• Champion a strong safety culture by enforcing Chain of Responsibility (CoR), WHS policies, and safe work practices across all activities
• Conduct pre-starts, toolbox talks, and ongoing communication to keep teams informed, engaged, and aligned
• Coordinate fleet utilisation and ensure vehicles and equipment are used effectively and reported for maintenance when required
• Respond to and resolve operational issues in real time, including delays, service disruptions, and resourcing challenges
• Collaborate with internal staff and management to ensure seamless end-to-end operations
• Ensure compliance with scanning, freight tracking, and system processes to maintain data integrity and visibility
• Support workforce planning, including rostering, leave management, and labour allocation to meet operational demands

Requirements

• Demonstrated experience in transport and logistics ( both FCL & LCL freight) is preferred.
• Proven leadership experience managing frontline operational staff in a similar environment
• Strong understanding of load restraint, fatigue management, Chain of Responsibility (CoR), and WHS requirements
• Ability to lead from the front-confident working on the floor, engaging directly with drivers and handlers, and setting the standard for performance
• Communication and interpersonal skills, with the ability to influence, coach, and manage a diverse workforce
• Solid problem-solving capability, with the ability to make sound decisions under pressure in a time-critical environment
• Experience with transport management systems, scanning processes, and operational reporting
• Organisational and planning skills, with a focus on meeting deadlines and service KPIs
• A genuine focus on safety, team culture, and operational excellence
• About Team Global Express
• Why TGE
• We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

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