Concierge & Reservations Systems Specialist

Requirements

• Minimum 1-2 years of hands-on experience in a Global Distribution System (Sabre highly preferred). Must be proficient in native GDS commands.
• Demonstrated ability to perform complex pricing and ticket exchanges
• Prior experience in a "Help Desk" capacity within a travel agency or airline environment is strongly preferred.
• Ability to work remotely
• Must have experience with email services and proficiency using customer service tools (experience with Zendesk and/or Salesforce is a plus)
• Flexibility to work weekends and shifts that reflect Pacific Standard Time (PST), where our main hub is located.

Additional Information

ABOUT AERO At Aero, we believe exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we're redefining air travel with a modern approach. Our direct, premium flights via private terminals deliver the comfort of low-contact travel and the effortlessly fabulous experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the same for our people-prioritizing transparency, support, accountability and fulfillment to foster a culture of trust and purpose. ABOUT THIS ROLE As a Concierge and Reservations Systems Specialist, you are the backbone and the white-glove liaison between Aero and our guests. This role requires a unique blend of high-touch luxury hospitality and GDS mastery. You will act as the team's primary subject matter expert for Sabre, ensuring technical integrity of every booking while guiding our Concierge team through complex ticketing and reservation workflows. You aren't just resolving issues, you are setting the standard for technical excellence at Aero. Aero is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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