Warehouse Shift Supervisor

Responsibilities

• Oversee daily warehouse operations, setting direction for the shift and ensuring an efficient, controlled workflow throughout the operation.
• Own the creation, communication, and delivery of an accurate and cost-effective labour plan, aligned to forecast and actual volumes, ensuring appropriate resource allocation across the shift.
• Set the shift plan, priorities, and operational focus to ensure the pick and pack operation delivers against agreed SLAs, quality, safety, and cost targets.
• Act as the owner and point of accountability for all shift KPIs, maintaining strong operational control and taking timely corrective action to ensure targets are achieved.
• Ensure inventory accuracy and minimise stock loss by controlling and auditing put-away, replenishment, and bulk movement activities.
• Manage the warehouse operational footprint, ensuring space is used effectively and that inbound and outbound loading/unloading is completed accurately and to scheduled times.
• Conduct and oversee quality control checks on inbound and outbound deliveries, ensuring compliance with agreed standards and customer requirements.
• Ensure stock replenishment activities are completed accurately and within required timescales to maintain operational continuity.
• Provide structured performance feedback, coach and develop Team Leaders, and manage underperformance through a consistent, fair, and documented disciplinary process.
• Lead continuous improvement activity, owning initiatives that reduce costs, improve service levels, enhance productivity, and drive operational efficiency.
• Review, maintain, and improve warehouse processes to reduce waste, improve flow, and mitigate risk of injury, ensuring processes are documented and followed.
• Promote strong communication and collaboration across the shift, setting clear expectations and reinforcing a positive and safety-focused working culture.
• Own risk assessment activity related to manual handling, equipment operation, ergonomics, and workplace layout; identify, implement, and document safer ways of working.
• Control and maintain a structured documentation schedule to ensure ongoing compliance with Health & Safety and audit requirements.
• Ensure all warehouse equipment is safe and compliant by controlling service, inspection, and maintenance schedules for all shift-used equipment.
• Ensure all operatives are issued with, trained on, and consistently wear appropriate PPE in line with site and legal requirements.
• Knowledge, Skills and Experience Required:
• Strong understanding of warehouse and logistics operations within a fast-paced environment
• Proven leadership capability, with the ability to lead, coach, and hold others to account
• Clear and effective communication skills at all levels
• Ability to plan, prioritise, and manage competing operational demands
• Experience supervising teams or operational processes within a logistics or warehouse setting
• Strong drive to achieve and exceed SLA, productivity, quality, and safety targets
• Diversity, Equity and Inclusion
• At Topps Group we believe that diversity isn't just a box to tick. We are committed to creating an authentic 'One Topps' culture, where our colleagues feel included and supported regardless of who they are or where they are from
• We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio-economic backgrounds. If you need any adjustments during the recruitment process, just let us know-we're here to support you.
• Join us in shaping a culture where inclusion is more than a policy-it's a daily practice.

Additional Information

We are currently recruiting for a Shift Supervisor (2pm - 10pm) to join our Warehouse operation. Working as part of, and in support of the Shift Management team, you will be actively seeking to improve overall standards, productivity & morale of the shift.

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