Field Service Team Leader

Responsibilities

• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Directs work - Providing direction, delegating, and removing obstacles to get work done.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Education, Licenses, Certifications:
• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Requirements

• Relevant work experience in a technical field, including team leadership experience, preferred.
• Administrative and operational management of the assigned service group:
• Participation in and conducting annual performance evaluations of employees.
• Implementation of control over accountable funds and materials held by employees.
• Full cycle of interaction with the Customer and its Contractors during the organization of on-site service:
• Conducting negotiations with Customers on issues of concluding a service agreement.
• Work

Additional Information

Job Summary: Supervises small groups of employees who install, service, and repair equipment and machinery.

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Company Intel

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