Senior Product Support Engineer

About the role

InvestorFlow is the only company of its kind to deliver industry specialized CRM, built on Salesforce, and digital portals to help alternative asset firms find opportunities, create and manage relationships, and turn relationship insights into action with increased productivity and transparency. The Principal Product Support & TechOps Engineer is a senior, hands-on Product Support role responsible for assisting clients with complex technical issues related to a .NET application hosted on Microsoft Azure. In addition to direct client support, this role performs proactive system monitoring and supports infrastructure changes in close partnership with TechOps to ensure platform stability and operational readiness. The focus of the role is high-quality, senior-level product support, with infrastructure awareness used to prevent issues and accelerate resolution. Strong English communication skills and advanced SQL capabilities are essential for success in this role. This individual must be based in Malaysia. InvestorFlow is an investor and deal engagement platform that prioritizes intelligent digital experiences, productivity, and engagement. Our cloud-native platform integrates deal flow management, fundraising, reporting, and investor services. We are proud to serve over 175 clients, including 25 of the top 50 alternative asset managers, managing more than $6 trillion in assets, 750 funds, and 90,000 LPs. Headquartered in San Francisco, California, we are committed to driving innovation and inclusivity in the financial industry. To learn more about our company, please visit www.investorflow.com.

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