Implementation Manager
External
Creativex · London, UKPrepare for this interview
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About the role
The CreativeX Customer Experience team works to provide a world-class experience for our clients through strategic account management, innovative technical solutions, and timely customer support. The team focuses on implementing scalable solutions and leverages deep product expertise to realise the full value of our service for our clients. As an Implementation Manager, you will be integral in transforming strategic partnership goals into operational plans, managing client onboarding, and ensuring seamless project execution. You'll work closely with Global Client Partners (GCPs), Customer Success Managers, Client POC's, and internal teams to deliver exceptional service and maintain strong client relationships.
Responsibilities
- Partnering with cross-functional teams to turn strategic partnership goals into an operational plan for the year, reviewed quarterly.
- Liaise with client/GCPs to clearly identify a client's yearly goals, targets, and KPIs.
- Create a yearly and quarterly operations plan for all clients based on clients' goals.
- Addressing new issues and updates for the client, and providing effective operational solutions.
- Manage the flow of onboarding clients ahead of time and try to approximate workloads and connection/spend sprints with Operations Team
- Build and manage processes for application rollouts, new channel rollouts, and market expansions
- Liaise with pre-sales Solution Engineer and Sales Director to understand a client's pain points, org structure, and key goals for kick-off.
- Establish and implement standardised 'ways of working' & deliverables with a client's agency partners (i.e. Quarterly spend reports, Ad account hygiene best practice)
- Owning key relationships and holding strategic F2F meetings with agency & client's media team partners.
Requirements
- 3-5 years of experience in a Solutions Engineer or similar role, ideally with enterprise-level customers.
- Experience with Ad Operations
- Excellent written and verbal communication skills.
- Highly organised and detail-oriented.
- Proficient with Google Sheets/Excel
- Proven capacity to manage complex projects and drive to resolution.
- Experience with technical onboarding and client management.
- Resourceful, hard-working, and solutions-oriented mindset -- you work to solve problems proactively, exceeding client expectations.
- At CreativeX, we encourage applicants of all backgrounds and identities to apply for roles that align with their interests and career trajectory. If you meet a majority of the qualifications above and see yourself in this role, we would love to see your application.
- The base salary range for this role is $70,000-$80,000 USD per year, based on experience and location.
Benefits
Additional Information
About CreativeX CreativeX is creating a new category of marketing. We are working with the best marketers in the world to build a new global standard for creative analytics. Our technology helps the world's biggest, and best-loved brands make effective, data-driven creative decisions using our AI-driven SaaS technology. And we're doing it at a global scale.
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