Senior Manager -Health Process training

Responsibilities

• Training Strategy & Leadership
• Define and execute the training strategy for Health Benefits operations aligned with organizational objectives
• Lead and manage a team of trainers and instructional designers
• Establish training frameworks to support onboarding, cross-skilling, and continuous learning
• Drive a culture of learning and performance excellence across teams
• Learning Design & Development
• Design and develop training content including SOPs, presentations, e-learning modules, simulations, and job aids
• Continuously update training materials based on process changes, client requirements, and regulatory updates
• Standardize training approaches across projects and geographies
• Training Delivery
• Oversee and ensure effective delivery of instructor-led, virtual, and self-paced training programs
• Support critical training interventions such as new client transitions, system implementations, and annual enrollment periods
• Ensure consistency and quality of training delivery across all programs
• Stakeholder Management
• Collaborate with Operations, Quality, HR, and Client teams to identify training needs
• Partner with business leaders to align training initiatives with productivity and quality goals
• Act as a key liaison between training and business functions
• Performance & Quality Improvement
• Analyze training effectiveness using metrics such as assessment scores, quality audits, productivity, and error trends
• Implement targeted refresher and remediation programs to address performance gaps
• Drive initiatives to reduce errors and improve service delivery outcomes
• Learning Operations & Governance
• Manage Learning Management Systems (LMS) and maintain training records, reports, and dashboards
• Define and track key training KPIs and SLAs
• Ensure compliance with regulatory and client-specific requirements
• Subject Matter Expertise
• Serve as a Subject Matter Expert (SME) in health benefits processes including enrollment, eligibility, and compliance
• Provide guidance on process improvements, knowledge transitions, and best practices
• Support business during critical cycles such as open enrollment
• Required Qualifications
• Bachelor's degree in Business Administration, HR, Healthcare, or related field
• 10-15+ years of experience with at least 5-7 years in training/learning roles
• Strong experience in Health Benefits Administration or HR outsourcing domain
• Proven experience in managing training teams and large-scale programs
• Key Skills & Competencies
• Training & Facilitation Excellence
• Instructional Design & Content Development
• Stakeholder Management & Business Partnering
• Analytical & Data-driven Decision Making
• Leadership & Team Management
• Strong Communication & Presentation Skills
• Preferred Skills
• Experience with LMS platforms and e-learning tools
• Knowledge of US Health Benefits processes
• Certification in Learning & Development (optional)
• Success Metrics
• Training effectiveness scores and certification rates
• Improvement in operational KPIs (quality, productivity, accuracy)
• Reduction in errors and rework
• Employee readiness and time-to-productivity
• Stakeholder satisfaction
• Our story
• At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
• Our Values:
• Champion People - be empathetic and help create a place where everyone belongs.
• Grow with purpose - Be inspired by our higher calling of improving lives.
• Be Alight - act with integrity, be real and empower others.
• It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
• With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
• Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
• Learn more at careers.alight.com .
• Alight requires all virtual interviews to be conducted on video.

Benefits

Additional Information

Role Summary The Senior Manager - Health Process Training is responsible for leading the design, development, and delivery of training programs within the Health Benefits Operations domain. This role ensures that employees are equipped with the knowledge, tools, and skills required to deliver high-quality services across health benefits administration processes, while driving continuous improvement in performance, compliance, and customer outcomes.

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