Programmatic / Digital Account Manager

About the role

We're MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we're all united in the vision to lead the programmatic industry and make it better. As an Programmatic / Digital Account Manager , you sit within Center of Excellence (CoS) and work cross-functionally with Sales, Trading, DnA, Product, L&D and Marketing across JAPAC footprint. You are accountable for the health and growth of key accounts , keeping clients happy, protecting revenue and unlocking new opportunities.

Responsibilities

• Your main responsibilities will include:
• Ad Operations and Client Servicing
• Own day-to-day servicing for your client portfolio; be the go-to contact for stakeholders across JAPAC.
• Ensure SLAs are met and campaign operations are seamless; surface risks early and partner with relevant teams to fix them.
• Resolve or escalate client issues quickly and calmly, bringing in the right people at the right time.
• Listen actively to clients and internal teams, translating needs into clear actions and opportunities.
• Maintain regular touchpoints (status calls, reviews, QBRs, client entertainment where appropriate) that strengthen relationships and open doors for growth.
• Act as a " trusted advisor" , balancing client priorities with what's right for MiQ and CoS.
• Campaign Operations & Insight Management (85%)
• Pre-campaign:
• Manage IOs and keep a clear view of the Sales pipeline (Salesforce CRM)
• QA briefs and pre campaign docs to ensure feasibility, accuracy and alignment to client goals and MiQ best practice.
• Project manage creative asset builds & other campaign setup requirements, coordinating across Trading, Design and external partners.
• Manage creative tag trafficking
• Campaign activation:
• Provide clients with timely screengrabs and proof of performance updates.
• Ensure reporting is correctly set up and focused on the KPIs that matter.
• Monitor pacing and performance, working with Trading and DnA to optimise and course correct.
• Troubleshooting campaign issues with the support of AM peers/Trading function
• End of campaign:
• Manage and deliver post campaign insights alongside stakeholders from Trading, Sales and DnA teams
• Spot trends and patterns across campaigns that can be fed into future strategy and CoS planning.
• Manage re‑booking of BAU activity to ensure continuity of revenue and a smooth client experience. Support booking reconciliation and invoice query resolution
• Innovation (15%)
• Protect and grow MiQ's accounts via upsell/cross-sell
• Consistently suggest novel approaches for all types of challenges; drive a culture of innovation amongst team members
• Proactively seek to pilot, validate, and improve new ideas or methods and is willing to take calculated risks
• Collaborate with sales and trading to drive performance
• YOUR QUALIFICATIONS
• Client- facing experience in Digital Media
• Background in Client Services / Account Management / Sales Support / Ad-Ops
• Highly organized and conscientious; able to multitask, prioritize, and stay on top of things in a fast-paced environment
• Excellent communication & relationship-building skills
• Independent, proactive and innovative mindset
• A can-do attitude to provide energy, drive and enthusiasm
• Alignment with MiQ's core values
• Passion for growing your career as the company scales
• We've highlighted some key skills, experience and requirements for this role. But please don't worry if you don't meet every single one. Our talent team strives to find the best people. They might see something in your background that's a fit for this role, or another opportunity at MiQ.

Benefits

Additional Information

Role: Programmatic / Digital Account Manager Location: Philippines (Hybrid) Reporting to: Hub Operations Lead

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