General Manager- Grand Rapids

About the role

At Tanger, our mission is to create shopping destinations that entertain, inspire, and bring our communities together. Guided by our vision to lead the evolution of shopping, we've spent over four decades innovating the retail experience as a premier owner and operator of outlet and open-air centers. We live our values every day: we lead with integrity, foster inclusion, and embrace innovation to drive meaningful change. These principles come to life through our actions-we build trust, challenge the status quo, win together, and continuously push boundaries to deliver exceptional value and experiences to make it happen. Tanger team members are our most important asset, and we're proud to offer an environment where everyone is welcomed, respected, heard, supported, and able to thrive. Our emphasis on relationships, employee growth, and exciting career opportunities sets us apart. And our spirit of innovation, expertise, and relentless pursuit of excellence brings us together. In our continued mission to create shopping destinations that entertain, inspire, and bring communities together, Tanger is seeking a General Manager- Grand Rapids This role offers the opportunity to work both independently and collaboratively, supported by a flexible, Teams-driven workplace designed to empower connection, innovation, and impact across geographies. About the Tanger Perks: Competitive salary Generous Suite of Medical, Dental, and Vision Benefits 401(k) match Paid PTO and Holidays Paid Volunteer Hours Team Member Paid Leave Programs Tuition Reimbursement Wellness Incentives Group Life and Disability Insurance Voluntary Benefits Team Member Discounts And more... How can you contribute to what we do? The General Manager will drive Property Level NOI with a focus on revenue generation, expense management, innovation and creativity which also enhance/complement the shopper and retailer experience. ESSENTIAL JOB RESPONSIBILITIES: Drive NOI by increasing revenue streams while effectively managing expenses. Develop and implement comprehensive strategic business plans, budgets, and 5-year capital plans that maximize property NOI and enhance the real estate asset. Complete monthly financial forecasts managing real time revenue and expense positions. Prioritize Local Leasing canvassing, deal making and incubating deals with local retailers to increase occupancy and rent, both in-line and common area, while maintaining appropriate visual and use standards. Cultivate these local retailers to be successful and convert to permanent deals. Maximize all applicable core profit centers including fixed CAM, short term leasing, utilities, waste handling, marketing partnerships, etc. Work with Regional and Corporate Operations to leverage the Tanger portfolio within all service contracts. Leverage and aggregate to capture better pricing/delivery/product. Operate a clean, well maintained, attractive, well-lit, and safe outlet center providing customers a positive shopping experience. Supervise the Operations Director and work with the operations/maintenance/housekeeping teams for adherence to Tanger's high standards of excellence, proper scheduling, and cost control. Ensure center maximizes utility efficiency efforts while keeping abreast of government rebate programs. Support enterprise sustainability efforts to reduce the center's carbon footprint. Establish a proactive, customer centric relationship with each store manager while communicating and visiting stores frequently. In conjunction with other management team members, conduct quarterly managers' and marketing advisory board meetings to discuss all center activities (operations, marketing, and security) and topics such as Customer Service, shoplifting security, and other pertinent topics to better the center. Supervise the Marketing Director and the center level marketing department. Support marketing in the development and execution of a strategic marketing plan that promotes the center and retailers, creates sponsorship and media income opportunities, drives traffic to the outlet center and positions the center as a community leader. Work with security provider to develop and execute a center specific security plan that addresses and anticipates the needs of the center in order to maintain a safe and secure shopping environment. Recruit, hire, train and supervise the outlet center's personnel to assist in the management and operation of the shopping center. Ensure employees have consistent training and resources to successfully perform at high levels, while following all Tanger policies and procedures. GM is responsible for partnering with People & Culture in the administration of center personnel matters. Develop positive working relationships with community and civic leaders that benefit center and increase awareness of the center's and Tanger's role as a good corporate citizen. Ensure field support for all Tanger Corporate Depart

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