Sales Manager - Outbound Sales Operations (B2B)

About the role

Operations Manager for Sales in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Improve the company: Make recommendations to enhance processes and boost ease and efficiency. Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge. A Bachelor's Degree is preferred but not required. Three years of operations and management experience. Minimum of 2 years of sales experience in a call center setting. Inbound/Outbound contact center experience with Sales as primary KPI and productivity. Experience in managing people, should not be only cross-functional experience. People management + Sales expertise would be ideal. Performance management - how does one derive actions to be taken if a certain KPI is failing Analytical ability to read and understand data trends, most importantly the logic on how generic call center metrics arrive. Experience in creating/understanding various incentive models, and spiffs run during his/her experience in the previous role. Experience in mentoring supervisors, coaches. Good understanding of people metrics and if can discuss any of his/her experiences around this Experience in client-facing operations. Amenable working onsite in Tarlac. All your information will be kept confidential according to EEO guidelines.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Sutherland? Share your experience