Corporate IT Automation Engineer

About the role

We are building a modern, automation-first Corporate IT function. Rather than scaling headcount linearly with the company, we are scaling our IT operating model through orchestration, self-service, and AI. The Corporate IT Automation Engineer is the technical driver of that strategy: the person who replaces repetitive, manual IT work with reliable automated workflows and AI agents, and who raises the bar for the systems administrators around them. This is a hands-on engineering role, not a process-management role. You will spend most of your time building - integrations, scripts, orchestration workflows, and AI agents - across our identity, endpoint, SaaS, and IT service management stack. You will also act as a force multiplier, mentoring our existing system administrators so that automation becomes a shared discipline across the team rather than a single person's responsibility.

Responsibilities

• Build a majority-automated IT function
• Identify high-volume, repetitive IT processes - ticket triage and routing, access requests and provisioning, onboarding/offboarding (joiner-mover-leaver), software license assignment, password and MFA resets, and device lifecycle tasks - and automate them end to end.
• Design and ship workflow automation across the IT service management platform (Jira Service Management) including request types, approval flows, SLAs, queues, and automation rules.
• Build integrations between systems (ITSM, IdP, HRIS, endpoint management, and SaaS apps) using APIs, webhooks, and iPaaS / orchestration tooling (e.g., n8n, Workato, Zapier, or Tines).
• Stand up and maintain self-service capabilities so employees can resolve common requests without a human in the loop.
• Define and track automation KPIs - percentage of tickets auto-resolved, mean time to resolution, manual-touch reduction, and deflection rate - and report progress to IT leadership.
• Design and operate AI agents
• Build, evaluate, and maintain AI agents for IT use cases such as intent classification, ticket sizing, auto-response drafting, triage and assignment, knowledge-base curation, and stale-ticket management.
• Implement appropriate guardrails and human-in-the-loop approval gates for any agent action that is employee-facing, security-sensitive, or published to a knowledge base.
• Apply prompt engineering, retrieval-augmented generation, and agent-orchestration patterns; integrate agents with enterprise platforms via APIs and MCP-style connectors.
• Establish evaluation, monitoring, and audit practices so agent behavior remains accurate, safe, and explainable over time.
• Mentor and uplevel the team
• Coach existing systems administrators in scripting, version control, API usage, and automation design so that automation becomes a team-wide capability.
• Establish engineering practices for the IT team: source control, code review, testing, documentation, and safe change management for automations.
• Run knowledge-sharing sessions and pair on builds; create reusable templates, libraries, and playbooks that lower the barrier to automating new processes.
• Champion an automation-first mindset, helping the team evaluate whether a recurring task should be automated before it is staffed.
• Reliability and governance
• Own the lifecycle of automations and agents - monitoring, alerting, error handling, and graceful failure - so automated processes are dependable in production.
• Partner with Security and IT Compliance to ensure automated access provisioning and agent actions meet least-privilege, audit, and separation-of-duties requirements.
• Maintain clear documentation and runbooks so automations are transparent and supportable by the broader team.

Requirements

• Required
• 5+ years in IT engineering, systems administration, DevOps, or IT automation, with a track record of eliminating manual work through automation.
• Strong scripting and programming skills (Python and/or Bash) and fluency working with REST APIs, webhooks, and JSON.
• Hands-on experience with an ITSM platform - Jira Service Management a hard requirement - including workflow and

Benefits

Additional Information

With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better. We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver - for every step from first vision to value. Since our beginning in 2007 as a project to make a time-tracking tool to help a client - Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem. We want everyone to work better - but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder.

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