Staff Researcher - Mixed Methods

Requirements

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
• Additional Responsibilities & Preferred Qualifications :
• Your day-to-day:
• Design and lead end-to-end customer research programs - including concept testing, customer needs research, journey exploration, and competitive analysis - using a balanced mix of qualitative and quantitative methods.
• Conduct and manage qualitative research (in-depth interviews, focus groups, ethnographic studies) in English and/or German, and commission native-language research through local agencies where required.
• Synthesize insights from multiple data sources - survey, behavioral, diary studies, and market data - into clear, strategic narratives that inform product and business decisions.
• Partner with product, design, and regional leadership to prioritize research that addresses the highest-impact questions and localization risks across EMEA Tier 1 markets.
• Elevate mixed-methods research standards across the EMEA Markets team -establishing repeatable frameworks and contri

Benefits

Additional Information

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: What you need to know about the role: This is a Staff Experience Researcher role within PayPal's EMEA Markets team, part of Global Customer Insights. You will lead mixed-methods customer research across EMEA, with a focus on Germany, to generate insights that improve customer experiences and guide decisions. Meet our team: The EMEA Markets team connects key markets, including the UK and Germany, with PayPal's global Experience Research organization. We ensure local needs, cultural nuance, and market dynamics shape product strategy and customer experience. We partner across Consumer, Checkout, Financial Services, Merchant, and Global Product Solutions to bring the regional customer voice into global product direction. Your way to impact: You will combine qualitative depth with quantitative rigor to answer complex customer and product questions. Your insights will influence product roadmaps and go-to-market decisions, ensuring EMEA needs are reflected in PayPal's growth priorities. Job Description: Essential Responsibilities: Develop clear plans and priorities to gather insights and make data-driven decisions to meet team performance Perform more-complex analysis using highly specialized product knowledge and advanced business expertise Lead functional projects and programs that enhance user experiences based on research findings. Design methodologies including user testing, surveys and data analysis understanding of business needs and industry trends Develop and implement research methodologies that optimize user testing and data collection processes. Contribute to the continuous improvement of research practices and team efficiencies.

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