Sr. Professional Services Engagement Manager

Responsibilities

• Own end-to-end services sales cycle
• Lead solution design aligned to customer outcomes
• Build and present proposals and Statements of Work independently
• Engage with senior customer stakeholders
• Drive internal alignment across Sales, Delivery, Product, and Partners
• Lead deal strategy, negotiation, and close plans
• Own pipeline management and forecast accountability

Requirements

• 6-9 years in services sales, consulting, or solution design
• Strong commercial acumen and deal structuring experience
• Ability to manage multiple complex deals
• Confident in customer-facing roles
• Experience in CX / Contact Centre environments preferred
• Level Positioning
• Operates independently on complex deals
• Solves problems creatively
• Leads deal execution and cross-functional coordination
• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.
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• Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
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Benefits

Additional Information

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description Owns end-to-end services sales for complex deals. Leads solution design, proposals, and deal execution.

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