Senior Product Owner, Digital Platforms

Responsibilities

• Own the end ‑ to ‑ end product vision, scope, and roadmap for MyIngredion and the Digital Helpdesk as integrated global digital platforms.
• Drive the investment case to support operation, maintenance , and growth of the platform as part of the Ingredion digital ecosystem
• Serve as the single owner of the product backlog , prioritizing features, enhancements, technical enablers, and defects based on business value, customer impact, scalability, and risk.
• Ensure continued platform maintenance and operational continuity , including:
• Monitoring platform health, usage, and performance
• Ensuring defects, tech debt, and operational gaps are addressed
• Acting as interim owner where regional Product Owner or Business Ownership gaps exist.
• Step in to support regions when capability, capacity, or ownership gaps emerge , ensuring delivery momentum, decision ‑ making continuity, and adherence to global standards.
• Design and build the operating infrastructure required for execution , including:
• Clear RACI and ownership models
• Repeatable intake, prioritization, and governance processes
• Scalable ways of working that regions can adopt and sustain.
• Partner with delivery teams and vendors in an agile model, supporting sprint planning, backlog refinement, demos, UAT readiness, and post ‑ go ‑ live hypercare .
• Exercise product governance and decision rights , including scope trade ‑ offs, sequencing, prioritization, and escalation within Steering and Operating Committee forums.
• Drive adoption, training, and change enablement , ensuring regions are equipped not only to launch, but to operate and continuously improve the platform.
• Define, track, and act on product KPIs (e.g., adoption, CSAT, ticket deflection, resolution efficiency), using insights to guide continuous optimization.

Requirements

• 7-10+ years of experience in Product Ownership, Product Management, or Digital Platform roles, ideally within enterprise or B2B environments.
• Demonstrated experience owning customer ‑ facing digital platforms (e.g., portals, service platforms, SaaS ‑ like solutions).
• Strong expertise in agile delivery models (Scrum, SAFe , or equivalent), including backlog ownership and prioritization.
• Proven ability to influence across global, cross ‑ functional stakeholders without direct authority.
• Experience working with technology, UX, analytics, and external vendors to deliver scalable digital solutions.
• A customer ‑ centric product leader who balances customer needs with business outcomes.
• Comfortable making decisions in ambiguity and managing competing priorities.
• Data ‑ driven, outcome ‑ focused, and disciplined about value realization.
• Adept at enterprise ‑ scale collaboration, governance, and change leadership.
• Clear, confident communicator with strong executive presence.
• Why Join Ingredion ?
• Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy :
• Total Rewards Package - Competitive salary and performance-based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support - Health, long-term savings, and resources for your physical, mental, and emotional well-being
• F lexible Work Arrangements - We value flexi

Benefits

Additional Information

About Ingredion: Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you've experienced our work in your favorite chocolate, your pet's food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you're just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create. Location: Workplace type: Remote Shift pattern: Standard global business hours As a Senior Product Owner - Digital Platforms , you will define and drive the strategic evolution of Ingredion's customer ‑ facing digital ecosystem, including MyIngredion.com (Global Digital Helpdesk) , ensuring these platforms deliver measurable customer experience, commercial, and productivity impact at enterprise scale. This role is accountable for translating customer and commercial strategy into scalable digital capability -owning product vision, prioritization, and outcomes-while establishing the operating model, governance, and execution infrastructure required to sustain and scale delivery across regions. In doing so, the role ensures strategic momentum is maintained even when regional capacity or ownership gaps arise, protecting continuity, alignment, and value realization. This role reports to the Director of Commercial Capabilities and operates as a senior individual contributor with enterprise ‑ level decision authority.

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