Service Commercial Manager, APAC

Responsibilities

• Own and manage a portfolio of service contracts, ensuring strong understanding of terms, pricing, and commercial structures
• Monitor and analyse contract performance (revenue, margin, cash flow, SLA adherence) against established KPIs
• Identify and drive opportunities for revenue growth and margin improvement (renewals, upselling, variations)
• Lead contract reviews with customers and internal stakeholders to ensure alignment and performance delivery
• Manage commercial mechanisms including pricing adjustments, reconciliations, and service credit calculations
• Drive asset-to-contract alignment and minimise revenue leakage (e.g., spare parts)
• Proactively manage risks and implement mitigation strategies across the contract portfolio
• Support sales teams with contract negotiations, drafting, and revisions within financial and legal frameworks
• Develop forecasts, demand planning models, and maintain accurate installed base data
• Drive continuous improvement initiatives focused on cost optimisation, profitability, and cash management
• Ensure contractual obligations are effectively cascaded across internal teams and external partners
• Contribute to the evolution of contract templates and service offerings

Requirements

• Proven experience managing large-scale commercial/service contract portfolios in complex environments
• Strong background in long-term product service or aftermarket contracts (B2B/B2G preferred)
• Demonstrated experience managing contracts with significant value (multi-million portfolios) and delivering margin improvement
• Strong commercial and financial acumen including cost management, pricing, and forecasting
• Solid understanding of contract law, negotiation, and drafting principles
• Experience influencing stakeholders within matrix organisations
• Strong analytical, problem-solving, and risk management capabilities
• Experience with ERP systems (SAP or similar)
• Ability to work independently with a proactive, results-driven mindset
• Excellent communication and stakeholder engagement skills
• Degree in Engineering, Finance, Law, or related field
• Experience in engineered products, industrial, or technical service environments
• Background in project/programme or change management
• Exposure to regional (APAC) contract management environments
• Experience contributing to service innovation and commercial strategy development
• Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
• At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website.

Benefits

Additional Information

Job Opportunity Opportunity for a commercially astute Service Commercial Manager to lead a complex portfolio of long-term service and maintenance contracts across the Asia-Pacific region. Ideal for an independent, commercially minded professional who thrives in managing long-term product service contracts and driving profitability in a dynamic, matrixed environment. Play a pivotal role in maximising contract performance, strengthening customer relationships, and delivering sustainable growth.

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Company Intel

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