Manager, Wholesale Account Operations

About the role

We are looking for an experienced cross-functional problem-solver to join our Wholesale Team as our Manager, Account Operations , reporting directly to our Director, Wholesale Internal Operations. The ideal candidate has 4-6+ years experience in a similar cross-functional project management or operations role, and a strong understanding of the Wholesale order cycle. This is an opportunity to work in the fastest-scaling area of the Bombas business and play a key role in bringing Bombas' products and mission to more consumers through our growing wholesale channel. What you'll be responsible for: Manage day-to-day operations and execution of transactions to ensure smooth operation of the Wholesale department's daily activities. This includes the management and development of Customer Happiness Associate. Set team priorities and ensure workload is appropriately distributed across the team Respond to Retailer inquiries regarding orders, shipments, products, VAS requirements and pricing Develop working relationships with key operations and finance counterparts at our Retailers to build trust and work together to identify opportunities to improve our servicing; attend key meetings with Retailer to understand their business Partner with Sales Team to develop a strong cross-functional relationship and smooth external facing communications, anticipate account support needs and data sources for Sales Team to reference. Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements QC all Sales Orders against the original planned order before shipping, including confirming UPCs, prices, and quantities for all fashion orders (esp. new retailers) Maintain SKU integrity across multiple systems including NetSuite, GSX, SPS Assortment and NuOrder. Manage the Chargeback Log for data accuracy across Accounting, Sales, and Operations, while identifying & escalating potential opportunities for mitigation Lead seasonal recaps in partnership with Director of Internal Operations Drive the development and improvement of procedures, reports and processes Track root cause for failed business documents and work with internal teams & retailers to put corrective actions in place Support GTM team when packaging issues arise to provide needed corrective action Manage customer record maintenance in NetSuite Own and manage key "source of truth" documentation and reporting for the cross-functional team, including Chargeback Log, Order Bank, and Shipping Log, as well as identify and scope opportunities for automation/systemization of key documents What we'll love about you: Enthusiasm for continuous improvement in both documentation and process Complex problem solver who knows when to do systematic and complex thinking versus when to identify shortcuts and find an easy solution Comfort working across both technical and business teams Strong interpersonal skills & comfort with cross-functional persuasion and consensus-building Willing and able to hold other teams accountable for deliverables Ability to run multiple projects simultaneously

Additional Information

Job Title: Manager, Wholesale Account Operations About Bombas: Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks? You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas has continued to innovate within its mission and product, introducing new socks, as well as underwear and t-shirts, the #2 and #3 most requested clothing items at homeless shelters, all while continuing to make a positive impact on the community where we all work and live. Click here to see what it's like to work inside the Bombas Hive! The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place. At Bombas, we're inspired by that. We know it's the collective efforts of our team that keeps the Hive alive and strong - a team that is diverse and inclusive. Different perspectives strengthen our ability to make the most comfortable versions of the products people wear closest to their bodies every day and to serve the communities where we all work and live. We are committed to continuously building a Hive where all are welcomed, seen, and heard regardless of age, color, ethnicity, gender, gender identity, genetics, physical or mental ability, protected veteran status race, religion and sexual orientation. As a team, we will strive to create room for different experiences and empower all voices. Based on the specific needs and job requirements, this role will be working out of our Bombas HQ in New York City.

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