Operations Technician

Responsibilities

• Monitoring our JIRA dashboards daily to track survey data, chase outstanding returns, and keep
• the flow of capture media moving reliably between operators and our Barangaroo office. You'll be
• responsible for keeping our operator fleet well stocked, making sure each aircraft has everything it
• needs before departure, from capture media to cleaning supplies and courier satchels.
• You'll work closely with our courier partners to manage logistics across our production fleet,
• support flight planning, and be the first point of triage when operators run into issues on the
• WhatsApp channels. You'll also handle physical tasks: receiving equipment shipments and
• supporting camera dispatch for repairs. There's an after-hours component too, primarily weekends,
• but it's brief responses, not sustained work.
• Once media arrives, you'll take ownership of the processing side, downloading survey data,
• managing the processing queue through JIRA, and keeping things moving through the pipeline.
• You'll provide second-level QA support to our Poland-based GCO team, reconciling flown
• coverage against processed surveys, identifying hardware anomalies, and feeding observations
• back to our Flight Operations team. It's methodical work that requires a sharp eye and an
• understanding of how the pieces fit together across a global operation.
• Who we're looking for
• Think switched-on generalist:
• Comfortable with computers beyond surface level. Windows is a must; Linux is a bonus
• A clear communicator across different audiences
• Autonomous. You don't need hand-holding to figure out what needs doing next
• Physically capable of lifting and moving equipment up to around 25kg
• Curious about how things actually work, not just the task in front of you but the system
• behind it
• You might be coming from a customer service or technical support background and are ready for
• more depth and variety in your work.

Requirements

• 2-3 years in an operational, logistics, or technical support environment
• Experience handling physical assets, inventory, or equipment management
• Experience with ticketing or workflow tools such as Jira
• Exposure to Linux or command line environments is a plus but not essential
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Comfortable working across multiple systems and learning new tools quickly
• Strong attention to detail with the ability to manage competing priorities
• Good written and verbal communication skills, including the ability to produce reports and
• progress updates
• Comfortable adopting AI tools to improve personal productivity and workflow efficiency
• Personal attributes
• Curious and self-motivated. Takes initiative to understand how things work
• Organised and meticulous, with strong attention to detail
• Adaptable and calm under pressure
• Enjoys variety and is comfortable context-switching between different types of work
• Rational and pragmatic. Deals with issues in a timely fashion
• Not afraid to ask questions or raise issues
• Enjoys communicating and working with a variety of people
• Genuinely interested in learning about new technologies
• A current driver's licence for occasional airport and storage runs
• A background in tech, GIS, or operations
• Sydney (Barangaroo) | Full-time | On-site
• Why you'll love working at Nearmap:
• We move fast, we care about craft, and we're proud of what we're building. If you're energised by turning hard problems into real-world impact, we'd love to meet you
• In addition to your annual leave, Nearmap offers:
• 4 extra "YOU" days off each year-take a break, no questions asked!
• Company-sponsored volunteering days to give back.
• Generous parental leave policies for growing families.
• Work from Overseas Policy-explore the world in the approved list of cities while you work!
• Discounted Private Health Insurance plans.
• Monthly wellbeing and technology allowance.
• Annual flu vaccinations and skin checks.
• Hybrid flexibility-truly flexible, with no mandatory office days!
• A Nearmap subscription (naturally!).
• Unlimited snacks, drinks, and weekly catered lunches at the office
• Showers available for cyclists and gym enthusiasts.
• At Nearma

Benefits

Additional Information

We're looking for an Operations Technician to join our Geospatial Content Operations team who are the engine room behind Nearmap's Australian aerial capture program. This is a coordination role sitting at the intersection of technical operations and logistics support. This isn't a narrow, single-discipline role. You'll be the connective tissue between our aircraft operators in the field, our logistics partners, our dev and processing teams, and our broader global operations. On any given day you might be diagnosing a laptop issue remotely with an operator in Brisbane, coordinating a media return through our courier network, or supporting our flight planner with map exports. The work is varied, the team is tight-knit, and the impact is real.

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