Studio Experience Executive

Responsibilities

• Member & Guest Experience
• You will help create a welcoming, positive, and professional experience for every client entering the studio.
• Responsibilities include:
• welcoming members and guests warmly upon arrival
• managing daily studio check-ins and attendance
• assisting members with bookings, schedules, and enquiries
• supporting first-timers and trial guests with studio orientation
• ensuring members feel acknowledged, comfortable, and supported
• maintaining strong service standards and hospitality throughout the studio
• helping create a calm, organised, and uplifting environment
• The overall studio experience should feel thoughtful, smooth, and intentional.
• Front Desk & Client Communication
• You will support day-to-day communication and administrative coordination across the studio.
• Responsibilities include:
• handling WhatsApp, phone, email, and social media enquiries
• responding to client enquiries promptly and professionally
• managing appointment scheduling and booking coordination
• maintaining accurate client records and attendance tracking
• supporting membership administration and package management
• coordinating waitlists, cancellations, and class availability
• ensuring operational information is properly updated across systems
• Strong responsiveness, follow-through, and communication discipline are important for this role.
• Membership & Sales Support
• You will support the studio's membership growth and engagement efforts through strong relationship-building and follow-up.
• Responsibilities include:
• engaging enquiries and trial guests professionally
• supporting membership and package conversion efforts
• following up on leads and client enquiries
• supporting onboarding and activation of new members
• helping members understand available classes, programmes, and services
• supporting retention and community engagement initiatives
• assisting with studio campaigns, launches, and promotional activities
• This role is not hard-selling in nature. The focus is on building trust, comfort, confidence, and long-term relationships.
• Studio Operations & Coordination
• You will help ensure that daily studio operations remain organised, smooth, and operationally ready.
• Responsibilities include:
• supporting opening and closing procedures
• ensuring studio cleanliness and presentation standards are maintained
• monitoring reception, lounge, and common areas
• coordinating with instructors, cleaners, and vendors where required
• supporting inventory and stock management for retail and operational items
• ensuring towels, amenities, refreshments, and supplies are properly maintained
• assisting with simple reporting and operational tracking
• identifying operational issues early and escalating where required
• Attention to detail and consistency are important in maintaining a premium studio environment.
• Studio Culture & Community
• We believe strong studios are built on people, culture, and relationships.
• You will play an important role in helping shape:
• member engagement
• studio culture
• community energy
• welcoming atmosphere
• professionalism and hospitality standards
• Responsibilities include:
• supporting member engagement activities and events
• helping members feel connected to the studio community
• contributing positively to team culture and morale
• representing the studio brand professionally and warmly
• helping maintain a positive and respectful studio environment

Requirements

• We are looking for so

Additional Information

Studio Experience Executive Join Our Studio Team We are looking for a warm, organised, energetic, and service-oriented Studio Experience Executive to help shape the daily experience and atmosphere within our Pilates studio. This role sits at the heart of the studio experience. You will not simply operate a reception counter. You will help create the environment, energy, discipline, hospitality, and community experience that members interact with every day. You will serve as one of the first points of contact for members and guests, while also supporting the operational coordination required to ensure the studio runs smoothly, professionally, and consistently. The role is ideal for individuals who enjoy working with people, thrive in wellness and lifestyle environments, and take pride in creating beautiful and meaningful experiences for others. About The Studio We are building more than a Pilates studio. Our direction is centred around movement, wellbeing, human performance, recovery, discipline, and long-term health. We believe that the environment, service culture, and member experience are just as important as the workout itself. The studio is designed to be: - welcoming and community-oriented - professional yet warm - calm, structured, and uplifting - premium without being intimidating As we grow, the role is expected to evolve together with the business, including opportunities to support broader wellness, fitness, and studio ecosystem initiatives.

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