AVP, Technology Architecture and Operations

About the role

GWAM Asia Technology develops and supports technology solutions for the GWAM business in Asia across asset management, wealth, retirement, operations, and shared technology services. The team works closely with Global GWAM, Asia Segment, ETS, Data, Risk, Security, Operations, and market technology teams to support business growth, operational resilience, technology modernization, and effective day-to-day technology support across the region. This position is a senior technology strategy, architecture, and operations technology leadership role for Asia. The incumbent serves as the Chief Architect for GWAM Asia, ensuring regional technology direction is aligned with global strategy, enterprise architecture standards, and local market priorities. The role leads architecture governance through the Local Architecture Review Board (LARB), promotes responsible and practical AI adoption, shapes shared technology service capabilities that can be leveraged consistently across Asia, and may continue to oversee Asia operations technology capabilities. The position requires strong technical judgement, strategic thinking, operational discipline, and the ability to influence senior stakeholders, architects, delivery teams, operations partners, global partners, and market leaders without relying only on formal authority.

Responsibilities

• Lead the definition and execution of the Asia technology strategy, ensuring alignment with Global GWAM, enterprise technology direction, and market business priorities.
• Serve as the Chief Architect for GWAM Asia, providing architectural leadership across applications, platforms, data, integration, cloud, AI, and shared technology capabilities.
• Lead the Local Architecture Review Board (LARB), ensuring technology decisions are well governed, risk-aware, scalable, reusable, and aligned with approved enterprise standards and patterns.
• Promote AI adoption across Asia by identifying practical use cases, encouraging experimentation, supporting responsible AI governance, and helping teams embed AI, AI-enabled applications, and agent-based solutions into business and technology workflows.
• Drive the development of shared technology service capabilities for Asia, including common platforms, reusable components, engineering patterns, and operational capabilities that improve consistency, resilience, and efficiency.
• Provide oversight for Asia operations technology capabilities where applicable, ensuring operational stability, service effectiveness, resilience, and alignment with broader technology strategy and architecture direction.
• Influence senior business and technology stakeholders across markets to simplify architecture, reduce duplication, improve technology reuse, and accelerate delivery of strategic outcomes.
• Individual Accountabilities:
• Own and steward the Asia technology architecture roadmap, ensuring it supports business strategy, enterprise standards, and market-specific priorities.
• Lead architecture governance through LARB, including review of major initiatives, approval of solution direction, management of architectural risks, and escalation of key decisions where required.
• Drive adoption of AI and emerging technologies in a practical, responsible, and value-focused way, ensuring appropriate controls, human oversight, and measurable business outcomes.
• Define and promote reusable shared technology capabilities across Asia, reducing duplication and enabling scalable delivery across markets and business lines.
• Provide ongoing oversight of Asia operations technology capabilities, balancing strategic modernization with service stability, operational resilience, production effectiveness, and business continuity.
• Act as a trusted advisor to senior stakeholders on technology strategy, architecture trade-offs, platform choices, risk implications, and investment priorities.
• Key Shared Accountabilities:
• Collaborate with global technology, data, security, and infrastructure teams to align Asia initiatives with enterprise technology strategy, approved architecture patterns, and responsible AI governance.
• Work with market technology teams and delivery squads to embed architecture discipline early in planning and delivery, improving solution quality and reducing rework.
• Partner with operations stakeholders and market technology teams to ensure Asia operations technology remains reliable, scalable, and aligned with business priorities, regulatory expectations, and regional technology direction.
• Work closely with the data team to align data architecture, data governance, analytics, and AI-ready data capabilities with Asia technology strategy and enterprise standards.
• Partner with business leaders to identify where AI, automation, shared platforms, and architecture simplification can improve productivity, client experience, resilience, and speed to market.
• Contribute to the development of future-ready technology talent across Asia by coaching architects and technology leaders, encou

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at manulife? Share your experience