Tech Support Intern (Hybrid)

About the role

Join our Technical Support team as a hands-on learner who helps customers succeed with our security awareness platform. As a Technical Support Intern, you'll be the problem-solver who turns customer questions into resolved issues-working directly with users to troubleshoot technical challenges, configure products to fit their environments, and ensure they get the most value from our platform. You'll gain real-world experience managing support tickets, conducting technical walkthroughs, investigating product issues, and collaborating across teams to deliver solutions that work. The successful candidate is naturally curious about cybersecurity, thrives on helping others solve problems, and takes genuine pride in being the technical resource who makes customers successful while building valuable career skills.

Responsibilities

• Customer Support: Respond to incoming calls and tickets from customers experiencing product-related issues, applying troubleshooting skills to diagnose problems, provide clear solutions, and ensure timely resolution of technical questions.
• Technical Investigation: Research and document technical issues by identifying root causes and working with internal teams to resolve complex scenarios that impact customer experience.
• Product Implementation: Assist customers with configuring and implementing KnowBe4 products to meet their specific business needs and technical environments, ensuring smooth setup and optimal platform performance.
• Queue Management: Monitor and manage the technical support ticketing queue, prioritizing requests appropriately, maintaining clear documentation, and ensuring nothing falls through the cracks while meeting resolution time targets.
• Customer Education: Conduct technical walkthroughs and webinars that help customers understand product features, demonstrate best practices for security awareness programs, and answer questions that build their confidence using the platform.
• Cross-Team Collaboration: Work closely with Customer Success Managers and Product teams to escalate issues when needed, share customer feedback that drives product improvements, and gather information required to fully resolve technical requests.
• Continuous Learning: Complete comprehensive technical support training focused on KnowBe4 platforms, security awareness concepts, social engineering threats, and how to implement effective security programs across diverse business environments.
• Training:
• One month of technical support training at the beginning of the internship. Core Support tech training will focus on overall use of the KnowBe4 platforms and understanding how to implement a security awareness program in any business environment.

Requirements

• You're the kind of student who enjoys solving technical puzzles, stays organized when managing multiple priorities, and genuinely likes being the person who helps others understand complex technology.
• Currently enrolled and working toward a degree in Computer Science, Information Technology, Cybersecurity, or a similar program -you're building technical knowledge and looking for hands-on experience applying what you're learning.
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Additional Information

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 4 days a week (Monday - Thursday). Dates of Program: August 24, 2026 - November 13, 2026 (12 weeks) Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience. Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship. Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships .

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