Elvarex Customer Service Representative

About the role

Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions. Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors. Essity Health and Medical Solutions / is looking for an experienced Customer Service Representative who will f oster strong customer relationships encouraging positive retention. Provides superior service as the single point of contact for servicing accounts, educating customers, handling complaints and distribution of Lymphology orders. . The ideal candidate should live in Charlotte, NC. We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

Responsibilities

• Interacts with customers via telephone and other media (internet, fax, e-mail, US Mail etc.).
• Creates pleasant and professional environment to promote positive interaction with both internal and external customers.
• Enters custom product orders (measurements, options, etc.) in compliance with HIPAA regulations,
• verifies product description, quantity, shipping and billing information via computer based applications (SAP P19, SAP P14, et al).
• Verifies accuracy of orders and contacts customers as required to ensure customer needs in an efficient manner.

Requirements

• Two year degree or equivalent work experience required
• SAP experience beneficial
• PC application experience (word processing, spreadsheet, e-mail, and database applications)
• One year prior experience in BSN customer service beneficial
• Typing 50 WPM with 98% accuracy
• Proficient in 10 key entry operation
• Excellent communication skills, verbal and written
• About Our DEI Culture
• What We Can Offer You
• At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
• Compensation and Benefits:
• Competitive annual salary + annual incentive bonus + benefits
• Pay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.
• Along with competitive pay you will be eligible for the following benefits:
• United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance
• Wellness program provided through Rally
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match and annual employer base contribution
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• PTO offering with Paid Holidays
• Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
• Employee discounts program
• Scholarship program for children of Essity employees.
• Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Competitive Total Rewards
• Additional Information

Benefits

Additional Information

Customer Service Representative

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