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Customer Service Logistics Coordinator

External
Johnson Matthey logoJohnson Matthey · Devon, PA
Full-timeHybrid2w ago
AccessibilityComplianceDocumentation
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About the role

As a Customer Service Logistics Coordinator, you will help drive our goals by: Planning and processing outbound shipments from the United States, ensuring all documentation and quotations meet regulatory and trade compliance requirements. Coordinating order-to-shipment execution, including shipment scheduling and alignment with customer delivery requirements. Reviewing demand variances and ensuring accurate demand signals are reflected in ERP/MRP systems. Partnering with Planning, Quality, Warehouse, Project Management and Commercial teams to support customer commitments. Monitoring on-time delivery performance, analysing delays, identifying root causes and escalating risks where required . Acting as a logistics advisor on customs, incoterms and route changes, ensuring compliant outbound finished goods movements. Key skills that will help you succeed in this role: Bachelor's degree in Logistics, Industrial Engineering or a related discipline. Experience in manufacturing or supply chain operations with working knowledge of ERP/MRP systems. Understanding of import/export regulations, customs processes and global trade compliance. Strong organisational and analytical skills, with a high level of accuracy and attention to detail. Ability to manage multiple priorities while maintaining a customer-focused approach. Clear and effective communication skills, with the confidence to collaborate across functions. Even if you only match some of the skills, we'd love to hear from you to discuss further!

Benefits

Retirement Savings (401K Match, plus an additional Employer Contribution)20 days annual PTO (varies for shift-based roles)Life and Disability InsuranceHealth Insurance (Medical, Prescription, Dental and Vision)Voluntary BenefitsWellbeing Programs and IncentivesTuition AssistanceParental LeaveReady to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.To submit your application, please click the "Apply" button online.For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice.Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.Health insuranceDental insuranceVision insurance401(k)Paid time offFlexible schedule

Additional Information

Customer Service Logistics Coordinator Location: Devon, PA or West Chester, PA At Johnson Matthey, your work will matter. As a Customer Service Logistics Coordinator, you'll join a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry, you'll help tackle the world's biggest challenges - cutting emissions, powering modern life and supporting life‑saving technologies - by applying, refining and recycling metals that matter for a healthier, more sustainable, circular future.

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