Mortgage Loan Processor I

Responsibilities

• Loan File Management:
• o Responsible for the timely and accurate coordination, processing and closing of assigned loan files, including opening escrow, ordering appraisals, and reviewing and interpreting automated and manual underwriting findings.
• o Request and manage the timely return of required documentation from Members including all third-party documents required for loan approval, including real estate appraisals, escrow and title services, verification of deposits, flood certifications, credit reports, etc.
• o Review and analyze all documentation received and determine acceptability.
• o Verify income and assets as required in the DU verification messages and RCU procedures.
• o Review credit report as needed to address any inconsistencies identified in the DU findings.
• o Upload documents into the electronic file cabinet and indicate when each condition is satisfied.
• o Review title prior to closing to ensure all exceptions have been cleared.
• o Setup loan files for submission to underwriting, including scanning/uploading all necessary documents.
• o Identify expired counteroffers and send out Statement of Credit Denial Letters as required.
• o Ensure loan files are complete prior to auditing function.
• o Ensure confidentiality and safeguard sensitive Member financial information.
• o Process to close first and/or second mortgages as necessary to meet funding goals.
• Loan Officer Support:
• o Utilize pipeline management system in conjunction with loan officer to ensure high quality Member service.
• o Report daily any problems or concerns with specific loan files.
• o Propose new or improved processes that will improve current processing structure.
• Member Service and Support:
• o Provide exceptional service to all Members, volunteers, internal team members and service providers.
• o Identify cross sale opportunities that will benefit Member.
• o Compose and type general correspondence including emails, letters, memos, faxes and reports for staff and Members.
• o Research and resolve Member or team member concerns as directed.
• Join us and discover why you'll love working at Redwood Credit Union!
• ABOUT REDWOOD CREDIT UNION (RCU):
• Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
• The ideal candidate has a combination of education and experience equivalent to a high school diploma, plus a minimum of two years of experience in mortgage lending industry or closely related field.
• Compensation: Base starting range: $24.00 to $31.00 per hour commensurate with experience.
• Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive

Requirements

• Skill in the operation of a PC with word processing, spreadsheet, and Internet-based loan origination software.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members. .
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in and contribute to a team environment.

Additional Information

Redwood Credit Union is looking for a Mortgage Loan Processor I, who will be responsible for planning, preparing and organizing real estate loan documentation to ensure the accuracy and expeditious loan closing while also providing superior Member service.

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