Repairs, Maintenance and Compliance Administrator

Responsibilities

• Service Delivery
• Act as the first point of contact for the Repairs & Maintenance Service
• Log and process maintenance requests, including reactive and planned works, ensuring timely and appropriate responses.
• Triage repair requests, categorising and prioritising them in line with internal policies and potential risks.
• Liaise with staff to understand issues and coordinate appropriate responses, involving external services where necessary.
• Ensure periodic compliance checks (e.g., Gas Safety, Electrical Inspections, Fire Alarms, Emergency Lighting) are scheduled and completed by approved contractors.
• Provide administrative support to the housing and property teams as required.
• Raise purchase orders and ensure contractors are set up correctly in internal systems.
• Support the onboarding of new contractors, including collecting required documentation and maintaining up-to-date records.
• Performance
• Maintain accurate records in internal systems, ensuring all tasks are tracked, updated, and closed appropriately.
• Monitor and report on service performance against KPIs and compliance requirements.
• Conduct customer satisfaction surveys and record feedback to support service improvement.
• Development & Engagement
• Continually source new external contractors in new and existing areas ensuring quality of work and value for money are being achieved
• Communicate clearly with residents, staff, and contractors regarding access arrangements, timescales, and service expectations.
• Work collaboratively with housing and operational teams to ensure smooth access for contractors and timely completion of works.
• Share information and coordinate with the Premises and Facilities team to ensure consistent service delivery
• About You
• You thrive in a fast-paced, busy environment and enjoy building and maintaining strong working relationships. If you are proactive, organised, and people-focused, this could be an excellent opportunity for you.
• You will bring:
• Strong proficiency in Microsoft Office applications
• The ability to build and maintain effective relationships with a wide range of colleagues and stakeholders
• A flexible, proactive approach with the ability to work under pressure, meet tight deadlines, and prioritise workload effectively
• A proven track record of delivering excellent customer service
• For Full Job Description Please Click Here

Benefits

Additional Information

Repairs, Maintenance and Compliance Administrator Location: Hybrid 2 days per week in Bowburn, Durham Office Working Hours: 37 Contract Type: Fixed Term until June 2027 Salary: £ 25,877.80 - £34,240.03 Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change. The main purpose of the Repairs, Maintenance & Compliance Administrator role is to provide effective coordination and administrative support for the delivery of responsive and planned preventative maintenance services. This includes ensuring that all properties are well maintained, safe, and fully compliant with relevant legislation, satisfaction measures, and regulatory requirements. The role involves working closely with other Waythrough local services and managers to operate as a central point of contact for maintenance queries, ensuring issues are logged, tracked, and resolved efficiently. You will support a timely and organised response to maintenance needs, helping to minimise risks and maintain high standards of health and safety across services.

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