Senior Product Manager, Customer & Developer Experience

About the role

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description As a Senior Product Manager on the Customer & Developer Experience team, you will own the roadmap for critical platform capabilities that power client onboarding and shape how customers as well as internal users experience our platform every day. This role sits at the heart of the Developer Portal website and the Control Center web application, driving improvements that make our APIs easier to adopt, our systems more scalable and resilient, and our internal tools more powerful and intuitive. You will partner closely with experts across the company to evaluate customer and business value, scope and plan new features, and lead them from concept through production. Working hands‑on with engineering, you'll dive deep into technical details, guide trade‑offs and prioritization with strong product judgment, and ensure features are successfully delivered, operated, and evolved. Success in this role requires fluency in web applications, REST APIs, and internal system integrations, along with the ability to translate complex platform work into clear, outcome‑driven roadmaps that move the business forward. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Responsibilities

• Own the product roadmap for the Control Center web application capabilities, including: Authentication and identity management & User roles, permissions, and access control
• Partner with the documentation team to develop and maintain a world-class Pismo developer portal, including innovative frontend features, backend content management infrastructure, and integrations with other developer-focused products.
• Define and drive improvements to internal platform tools to increase efficiency, usability, and adoption
• Lead product discovery by evaluating customer, developer, and internal stakeholder needs
• Scope, plan, and prioritize initiatives that deliver measurable customer and business impact
• Work closely with engineering teams to:
• Dive into technical details
• Guide architecture and trade-offs
• Ensure strong execution and delivery
• Translate complex platform work into clear, actionable product requirements and roadmaps
• Ensure features are successfully launched, monitored, and continuously improved
• Balance short-term delivery with long-term platform strategy.
• This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
• Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Requirements

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
• 5+ years of product management experience owning software platform roadmaps
• Strong experience with: Web applications & REST APIs. System integrations and platform services
• Deep understanding of platform product management, including identity, access, and internal tooling (preferred)
• Strong product fundamentals: Discovery and customer research. Feature scoping and prioritization & Roadmap ownership
• Technically curious and hands-on: Comfortable reading API documentation. Ability to collaborate deeply with engineering teams
• Experience using product analytics to inform decisions and measure impact
• Strong communication and stakeholder management skills across all levels of the organization
• Comfortable working in Agile environments
• Experience in Fintech, Banking, Payments, or SaaS platforms
• Experience with developer platforms or internal tooling ecosystems
• Familiarity with identity and access management (IAM) concepts
• Be based in Austin, Texas
• U.S. Applicants Only
• Work Hours
• Varies upon the needs of the d

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