Prompt Engineer - Conversational AI

About the role

At Voice AI Solutions, we specialise in building advanced conversational AI voice agents for businesses. Our products include AI Receptionists, AI Customer Service Agents, and AI Sales Agents, with custom solutions available across industries such as IT, finance, real estate, and insurance. Designed with data sovereignty, security, and seamless integration in mind, our AI solutions help clients scale, improve customer experience, and reduce operational costs by up to 70%. We are seeking a skilled Prompt Engineer to join our Conversational AI team. This role is pivotal in designing, testing, and refining prompts that drive natural, effective, and compliant interactions between AI voice/chat agents and end-users. You will work closely with our developers, AI trainers, and clients to ensure conversational flows are accurate, contextually aware, and aligned with business goals.

Requirements

• Strong background in linguistics, communications, AI/ML, or computer science (or equivalent practical experience).
• Proven experience working with LLMs (OpenAI, Anthropic, Cohere, etc.) or conversational AI platforms.
• Understanding of NLP principles, dialogue management, and AI behaviour shaping.
• Exceptional writing and editing skills with a focus on clarity and tone adaptation.
• Ability to analyse data, spot patterns, and recommend improvements.
• Experience with tools like Make, Zapier, APIs, or custom AI integrations is a plus.
• Familiarity with compliance frameworks (e.g. debt collection, finance, healthcare, IT support) is highly regarded.
• Problem-solving mindset, with attention to detail and creativity.

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Company Intel

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