Director of Commercial Excellence

About the role

COMPANY OVERVIEW With its headquarters in Singapore and strategically placed offices across the United States, Turkey, Japan, and Malaysia, Rapsodo is a global leader in sports technology and data analytics. We provide athletes and coaches with affordable, professional-grade tools to measure, analyze, and improve performance. Rapsodo partners with leading organizations such as The PGA of America, Golf Digest, Troon, USA Baseball, MLB teams, and over 1,000 NCAA athletic departments. Join Team Rapsodo as we build the next generation of performance technology and simulation experiences. WHY THIS OPPORTUNITY? This is an opportunity to help shape the next phase of growth for one of the most innovative companies in sports technology. As the strategic business partner to the General Manager and as a member of the North America Leadership Team, the Director of Commercial Excellence will play a central role in how the business plans, measures performance, allocates resources, launches products, and executes commercially across multiple channels and business units. Working across Marketing, Product, Finance, Operations, Customer Support, and the Business Unit leaders, this individual will design, build and continuously improve the commercial operating system that connects strategy with execution through commercial planning, forecasting, business analytics, operating cadence, and cross-functional alignment. This role offers a unique opportunity to shape how Rapsodo North America plans, prioritizes, measures performance, and executes. As a member of the North America Leadership Team, you will influence strategic decisions, build the operating mechanisms that drive commercial excellence, and play a defining role in shaping the future commercial success of Rapsodo North America. KEY RESPONSIBILITIES Commercial Strategy & Executive Decision Support - Serve as a strategic business partner to the General Manager and North America Leadership Team. - Translate business performance into actionable recommendations and executive insights. - Lead Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and commercial performance reviews. - Identify commercial risks, growth opportunities, operational constraints, and improvement initiatives. - Develop business cases supporting strategic investment decisions. Commercial Operating System & Business Governance - Build, implement, and continuously improve the commercial operating system for North America. - Establish the operating cadence, business reviews, executive dashboards, KPIs, and governance mechanisms that drive accountability and execution. - Develop and maintain a single source of truth for commercial performance across the business. - Improve reporting consistency, data quality, business visibility, and decision-making across functions. - Drive continuous improvement of commercial processes and operating mechanisms. Commercial Planning & Business Analytics - Lead commercial forecasting, demand planning, and annual business planning across North America. - Partner closely with Supply Chain and Operations to translate commercial demand forecasts into inventory readiness, supply planning, and successful product launches. - Develop executive reporting, dashboards, and business performance analytics across channels and business units. - Monitor business performance against plan, proactively identifying risks, opportunities, and recommending corrective actions. - Build scenario models and business insights that support executive decision-making, resource allocation, and commercial planning. Commercial Performance & Growth Initiatives - Evaluate channel performance across Direct-to-Consumer, Amazon, Retail, Distribution, and B2B businesses. - Analyze promotional effectiveness, product performance, customer trends, and business profitability. - Develop recommendations that improve commercial performance and resource allocation. - Support new product launches by ensuring commercial readiness, forecasting accuracy, and cross-functional execution. Commercial Operations & Enablement - Lead the commercial operations and enablement functions ensuring the systems, processes, and operating mechanisms that underpin commercial execution continue to evolve with the business. - Ensure commercial technologies, CRM platforms, forecasting inputs, operational planning, and business processes effectively support business objectives. - Partner with Marketing, Product, Finance, Operations, Customer Support, and Business Systems to continuously improve commercial workflows, reporting capabilities, and operational effectiveness. - Drive continuous improvement across commercial systems, operational processes, forecasting, and business planning. WHAT SUCCESS LOOKS LIKE Success in this role will be measured by: - Improved quality and speed of executive decision-making. - Forecast accuracy and business planning effectiveness. - Strong operating cadence and organizational accountability. - Execu

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