Hostess

Responsibilities

• Reporting to the Outlet Manager, responsibilities and essential functions include, but are not limited to:
• Consistently offer a professional and friendly greeting, and provide engaging service
• Complete Daily Operations ( i.e. opening and closing duties, daily cleaning, dining room preparation, moving and arranging tables and chairs, reservation bookings, confirmations and cancellations, coordinating FOH and BOH with regards to services, guests, allergies, VIPs, etc.)
• Seat the guests and introducing restaurant's concept.
• Assisting guests regarding menu choices in an informative and enthusiastic way
• Taking reservations with all required details in a welcoming and friendly manner
• Boosting our revenue through upselling and other creative initiatives
• Understand shift end reports in the outlet and POS system
• Coordinate and control flow of outlets, seating plans and special events
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Consistently offer a professional, friendly greeting and engaging service
• Exhibit sincere hospitality. Go above and beyond for the guest. Be obsessed with guest satisfaction.
• Carrying out administrative duties, including printing menus and managing
• stationary requisitions
• Have knowledge of all menu items, garnishes, contents and preparation methods
• Have full knowledge of beverage lists and promotions, menu items and preparation methods
• Follow brand policies, procedures and service standards
• Follow hotel time and attendance policy
• Follow grooming and attire guidelines
• Other duties as assigned
• Passion for and understanding of 5-star hospitality and what it takes to deliver it
• Empathetic with a talent for building rapport, and reading each guest's desired level of interaction
• Quick thinking, resourceful and able to solve problems 'in the moment'
• Ability to always remain calm and courteous
• Ability to work well under pressure in a fast paced and changing environment
• Able to work collaboratively as part of a team
• Willing to work in rotating shifts including weekends and public holidays
• Portuguese and English languages knowledge
• Basic knowledge of a POS System
• Industry related certifications
• Basic knowledge of a PMS system (Opera)
• Our Values
• Respect:
• We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.
• Belonging:
• We celebrate our differences. We support one another and always stand together.
• Integrity:
• We build trust through mutual respect and authenticity.
• Empowerment:
• We have the power to take initiative and anticipate moments that create unforgettable experiences.
• Excellence:
• We build genuine connections and cherish every opportunity to make those around us feel special.
• Diversity and Inclusion
• Committed to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.
• Employee Benefits

Additional Information

Hostess M/F/X

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