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Partner Technical Support Specialist

External
deluxe logoDeluxe · Fort Worth-tx-usa-100 Throckmorton St
Full-timeOn-siteToday
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Requirements

  • High School diploma or GED, and 2 years of related experience
  • Associate's degree
  • Additional Basic Qualifications:
  • Must be 18 years of age or older

Benefits

Healthcare (Medical, Dental, Vision)Paid Time Off, Volunteer Time Off, and HolidaysEmployer-Matched Retirement PlanEmployee Stock Purchase PlanShort-Term and Long-Term DisabilityInfertility Treatment, Adoption and Surrogacy AssistanceTuition ReimbursementThese benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.Deluxe Corporation is an Equal Employment Opportunity employer:Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.Health insuranceDental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock options

Additional Information

Now is your chance to join an organization that drives change. We're a company that's consistently on top employer lists. Why join us: There is a reason we boast numerous awards like "Great Place to Work Certified" and "Best Place to Work" For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization. We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Partner Technical Support provides advanced support to sales agents/partners by taking inbound calls to assist them in downloading and/or troubleshooting credit card equipment, VAR setups, serve business customers, install and maintain systems and products, keeps records, and comply with regulations. Support Sales agents by taking inbound calls to assist them in downloading and troubleshooting credit card equipment Provide superior level of technical assistance with immediate resolution if possible Log all calls in the merchant systems Assist with deployment escalations Provides reliable and accurate education and/or training to partners about products and services Stay up to date with the latest POS equipment and applications Assists in projects as needed

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