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Team Member (Clerical)

External
iberdrola logoIberdrola · Glasgow, UK
ContractHybridToday
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Responsibilities

  • Responsible for management of customers from the initial contact to passing on to the relevant team to complete the work required.
  • Responsible for close down calls (where relevant) to flush out any areas of dissatisfaction before closing off any enquiry that the individual personally manages.
  • Responsible for reporting to ensure we understand how we are performing and where our areas of improvement are.
  • Responsibility for identifying areas of improvement for the improvement plan
  • Responsible for delivery of the action improvements alongside your team and with the direction of your team manager.
  • Responsible for call taking for general enquiries calls
  • Expected to take on a storm role (call taking) for severe weather events and busy periods

Requirements

  • Positive can-do attitude
  • Flexible approach
  • Good telephone manner
  • Ability to learn and continuously improve
  • Knowledge of Customer Satisfaction Broader Measure
  • Ability to identify improvements and act on them quickly

Benefits

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.36 days annual leaveHoliday Purchase - perfect your work/life balance with extra annual leaveShare SchemesPayroll Giving and Charity Matched FundingTechnology Vouchers - save more and spread the cost of your technology purchasesElectric Vehicle Schemes - to help you transition to green/clean drivingCycle to Work scheme and Public Transport Season Ticket LoansHealthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health AssessmentsLife Assurance (4x salary)Access to Savesmart financial wellbeing supportPlus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and moreWhy SP Energy NetworksMobilityPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.I MPORTANTAdvert will close at 23:59 GMT the day before Job Posting End Date belowJuly-10-2026Health insuranceDental insuranceFlexible schedule

Additional Information

Team Member (Customer Resolution) Scottishpower HQ Starting Salary £30,150 per annum Permanent Hybrid working after successful completion of training Closing date: 10th July 2026 Help us create a better future, quicker Responsible for delivering exceptional customer service to customers who contact us for a General Enquiry. Responsible for ensuring customers are managed well through our General Enquiries process end to end liaising with key District staff and Contract partners to deliver exceptional service. In addition to this responsible for Delivering the close down where relevant to ensure customers are fully satisfied with the work we have completed.

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