PremierOne Remote System Admin

Requirements

• Bachelor's degree preferred
• 3+ years of IT or public safety experience
• 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
• 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
• Experience creating positive working relationships with customers and application end users.
• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask
• Excellent verbal and written communication skills
• Comfortable working both alone and in a team environment.
• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
• Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
• Experience with Public Safety Applications including CAD, Mobile and RMS
• Experience with Virtualization software (vSphere, OpenShift)
• Experienced with Network Load Balancing (NLB) and Clustering
• Experience with hardware blades and Storage Area Networks (SAN); HP preferred
• Experience with firewalls and routers; Fortigate preferred
• Familiarity with JavaScript, .NET, ESRI 10.X and XML
• Ability to troubleshoot application system issues including hardware, network and third-party components
• This position requires approximately 50% travel within North America
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• #LI-BA1
• #LI-REMOTE
• Basic Requirements
• Bachelors Degree or equivalent
• 2+ years of experience in customer service
• 3+ years of Public Safety Applicatio

Benefits

Additional Information

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Forward Deployed Resources Team is dedicated to supporting public safety agencies across the Command Center Software platform. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. The FDR team supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. FDR is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization. Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector. Job Description The PremierOne (P1) Remote System Admin will be responsible for traveling to customer sites as needed to address technical issues, backfill for Onsite System Administrators, support new customer cutovers, and perform routine system maintenance. Responsibilities of the Remote System Administrator include but are not limited to: Provides tailored technical customer operations support Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance Executes customer operations policies and procedures Builds and maintains positive, effective, and mutually beneficial-working alliances with customers Initiates problem solving action and follows through to resolution Performs root-case analysis for problems to formulate and recommend improved alternative operations Identifies and suggests possible system and/or process improvements when applicable Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement Run diagnostics using approved MSI tools. Provide system performance reporting using approved MSI tools when requested. Assist with contractually covered database system back-ups Understand system dependencies and related connections Work with Customer to implement Motorola Solutions Technical Notification (MTN) vulnerability resolution and repair procedures Document Root Cause Analyses, system configuration settings, and actions taken within approved Motorola tools Maintain on-premise, hybrid, and full cloud systems as assigned

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Motorola Solutions? Share your experience