Sales Manager - Beauty & Fragrances

About the role

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary . It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and "Retail-tainment" initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global's portfolio of world-class luxury retailers and real estate assets. YOU WILL BE: As the Beauty Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company's objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, all while being a steward of the Neiman Marcus brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store's goals.

Responsibilities

• Client Development - Working closely with each Business Manager and Beauty Advisor to ensure they successfully:
• Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals
• Consistently deliver memorable shopping experiences to all clients; plan client appointments to maximize results
• Maximize every appointment with a client to address their Beauty/Skincare needs and those of the client's network
• Inform clients of in-store events to enhance their experience of Saks and increase engagement
• Diagnose client spend and identify opportunities to increase engagement and wallet share
• Increase new client acquisition by leveraging various marketing tools such as clienteling, social media platforms, referrals and networking
• Ad hoc responsibilities as needed
• Business Development through Technology - Coaching your team of Business Managers and Beauty Advisors to use technology & data to drive their business, develop a growth mindset and provide a Customer Experience:
• Building their personal brand as a Beauty authority through proactive marketing and outreach.
• Strategically leveraging social media platforms to promote themselves as a Beauty influencer and broaden connections beyond client base
• Using multiple channels of technology to strengthen existing relationships and drive new client acquisition
• Using clienteling tools to stay connected with the client and make targeted recommendations based on shopping history and preferences
• Using technology to deliver 24/7 service
• Taking initiative to stay informed on new merchandise deliveries in the store to maximize selling potential
• Beauty Expert Development - Focusing on growing the clients beauty closet by fostering and developing a team of beauty experts comfortable to engage across all brands to meet the clients closet needs:
• Build beauty expert technical and product knowledge through SFA provided educational platforms
• Facilitate ongoing engaging and interactive intersell trainings
• Liaison with the brands to drive big bet moments through education
• Build partnerships throughout the store with Top Books and leadership to grow and develop business
• People Management - Leading and developing your team of Business Managers and Beauty Advisors:
• Fostering an inclusive team culture
• Coaching Business Managers and Advisors to key performance drivers and expected behaviors
• Effectively managing through performance issues
• Developing succession plan for your team's roles and identify top talent for future opportunities
• Focusing on recruiting top talent in local marketplace
• Selling Floor Operations - Supporting the running of the day-to-day business operations within the store :
• Serves as a Management leader on the floor to help resolve client issues and support the general running of the selling floor
• Participates in Opening and Closing duties
• YOUR LIFE AND CAREER AT NIEMAN MARCUS:
• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive bene

Benefits

Additional Information

Salary Range $67,832 - $84,790* Job Description:

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