Manager Global Knowledge Base

Responsibilities

• Global Knowledge & Data Strategy Leadership
• Own and evolve the Global Knowledge & Data Strategy as an integral pillar of the CX Program
• Define the future ‑ state vision for the Global Knowledge Base, spanning content, data, AI enablement, governance, and value realization
• Consolidate, maintain and expand global knowledge base data
• Determine and implement global knowledge base sources and standards
• Partner with CX, Commercial, Marketing, Product, IT/Digital, and Regions to align knowledge strategy with business priorities and growth agendas
• AI ‑ Enabled Knowledge & Insight Platform
• Lead the application of AI and automation (e.g., semantic search, content intelligence, recommendation engines, predictive insights) to:
• Improve knowledge discovery, usability, and relevance
• Identify customer, product, and market insights
• Surface opportunities for CX improvement and revenue growth
• Ensure responsible, scalable, and enterprise-grade use of AI across the knowledge ecosystem
• Global Governance, Standards & Operating Model
• Upgrade our global operating model for knowledge and data management
• Design and govern the process of global knowledge base data creation, maintenance and usage collaborating closely with IT for implementation
• Responsible for the awareness and adoption of knowledge process and systems
• Balance global consistency with regional flexibility to enable speed and relevance
• Establish and enforce effective governance and change management to drive consistency across enterprise knowledge strategy and increase utilization of knowledge platform
• Develop and manage deployment of communications and awareness programs to increase sharing and collaboration
• Support go to market activities incorporating tools which support our customer's battery selection including "Right Battery for Me" selectors, training, messaging, POP support, etc.
• Monitors and evaluates the knowledge management program, including external benchmarking and the establishment of Key Performance Indicators to quantify the effectiveness of the knowledge program
• Regional Leadership & Adoption
• Lead and influence regional teams to:
• Localize and activate global knowledge assets
• Generate measurable regional business value ( e.g. CSAT, CES, conversion, productivity, revenue)
• Set standard for regions and functions to use data in global knowledge base
• Data Products & Monetization
• Lead the development and implementation of content strategies (i.e., enterprise governing structure of how to organize and categorize content building consistency in an internal global catalog which is the base for external tools
• Identify and incubate data and knowledge ‑ based products , including (but not limited to):
• Customer decision tools (e.g., selectors, diagnostics, recommendations)
• Insight products for partners, channels, or internal growth teams
• Advanced analytics and benchmarking capabilities
• Responsible for leveraging industry global knowledge base best practices to support the business
• Partner with global product management to establish the organization's Knowledge Management strategy & along with Finance define value cases, pricing logic, and scaling models for monetization.
• This leader will align expectations with regional marketing teams to ensure products are launched on time and to financial targets.
• What you Get
• Growth and experience working inside the world's largest battery company with relationships with nearly every OEM and Aftermarket brand in the markets where we operate. Enjoy competitive compensation with performance incentives, full health benefits eligible on Day 1, career development

Benefits

Additional Information

About the Manager , Knowledge Management role: Clarios is seeking to transform our business to provide enhanced customer experience, promote customer loyalty and growth, and unlock new service-based businesses from traditional OE and Aftermarket to the consumer. As part of the enterprise Customer Experience (CX) Program , the Knowledge Management Leader is a cornerstone role responsible for transforming Clarios' knowledge ecosystem into a strategic, AI-enabled, value ‑ generating capability. This leader owns the strategy and execution of the Global Knowledge Base (GKB) -elevating it from a content repository into a globally connected, data ‑ driven platform that enhances customer experience, enables regional growth, and unlocks new monetizable data products. This role operates as a global CX leader , orchestrating regions, functions, and technology partners to ensure knowledge, data, and insight flow seamlessly across markets-at scale and with speed-while respecting regional needs and priorities

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